Shefali Patel
Etobicoke,ON
Summary
Seeking a challenging opportunity to work for a renowned organization to enhance my knowledge, skills, and techniques which can benefit the Organization and my development in my field of study. Gained experience with Database. Currently hoping to gain more hands-on experience in the workforce and further developing my skills.
Overview
5
5
years of professional experience
Work History
Data Entry Administrator
FedEx
09.2023 - Current
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
Financial Customer Service Representative
Bank of Montreal
05.2022 - 08.2023
- Adhered to bank policies, procedures, and security measures when handling customer data
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Demonstrated ability to effectively manage a high volume of customer accounts and maintain accurate records
- Assisted customers with payment arrangements that fit their individual financial needs
- Successfully negotiated payment plans with customers to reduce overdue balances.
Healthcare Customer Service Representative
Nordia
12.2021 - 04.2022
- Educated customers on available services offered by the healthcare facility
- Demonstrated strong communication skills by listening attentively and effectively conveying information to customers
- Conducted follow up calls with customers after visits or procedures to ensure their satisfaction
- Analyzed customer feedback surveys to identify areas of improvement within the department.
Data Entry Specialist
Purolator
11.2020 - 12.2021
- Assisted colleagues in resolving technical issues related to data entry processes
- Verified accuracy of incoming data prior to entering it into the system
- Updated existing records with new information as needed, ensuring accuracy of all entries
- Performed data entry and validation of customer information in a high-volume, fast-paced environment
- Identified potential errors or inaccuracies in submitted documentation before processing them further
- Utilized advanced computer skills to accurately enter large volumes of numerical data into multiple databases and spreadsheets
- Entered customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.
Customer Service Representative
Walmart
11.2019 - 11.2021
- Assisted customers with product selection, order entry, and payment processing
- Resolved product or service problems by clarifying customer's complaints and determining cause of problem
- Provided excellent customer service in a fast-paced call center environment, responding to inquiries, and resolving customer issues quickly and efficiently
- Performed data entry tasks accurately and efficiently using computer software programs
- Displayed professionalism when dealing with difficult customers by remaining calm under pressure.
Education
Computer System Technician -
Humber Collage
Etobicoke, ON04.2022
Skills
- Excellent problem-solving skills
- Excellent customer service and working with others
- Computer troubleshooting
- Hard worker, quick learner
- Customer Relationship Management (CRM) Software
- Customer Transactions
- Microsoft Office
- Process Transactions
- Document and Records Management
Fast Typing Speed
Accuracy and Attention to Detail
Continuous Learning Attitude
Languages
Gujarati
Hindi
English
Timeline
Data Entry Administrator
FedEx
09.2023 - Current
Financial Customer Service Representative
Bank of Montreal
05.2022 - 08.2023
Healthcare Customer Service Representative
Nordia
12.2021 - 04.2022
Data Entry Specialist
Purolator
11.2020 - 12.2021
Customer Service Representative
Walmart
11.2019 - 11.2021
Computer System Technician -
Humber Collage
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