Shefali Desai
Kingston,Ontario
Summary
Dynamic retail professional with extensive experience at Circle K, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and fostering strong staff relationships. Skilled in money handling and decision-making, contributing to increased customer loyalty and sales growth through effective problem resolution and upselling strategies.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Circle K
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervisor
Circle K
01.2023 - 02.2024
- Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Addressed customer complaints with empathy, leading to stronger loyalty and increased repeat business.
Customer Service Representative
Circle K
12.2021 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Graduate Certificate -
St Lawrence College
Kingston, ON12-2021
Bachelor of Science - Foods And Nutrition
The Maharaja Sayajirao University
Vadodara, India04-2019
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Time management
- Retail operations
- Sales reporting
- Customer relationship management (CRM)
Languages
English
Professional Working
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Assistant Manager
Circle K
04.2024 - Current
Supervisor
Circle K
01.2023 - 02.2024
Customer Service Representative
Circle K
12.2021 - 10.2022
Graduate Certificate -
St Lawrence College
Bachelor of Science - Foods And Nutrition
The Maharaja Sayajirao University
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