Sheetal Sheetal
North York,Canada
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Security Guard/Traffic Controller
Paladin Security Group
Toronto Pearson International Airport
06.2024 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Improved response time to incidents by maintaining clear communication channels with team members.
Security Concierge
Securiguard
100 King Street, Toronto, ON
05.2023 - 12.2023
- Identified and responded to suspicious activities within 30 seconds, decreasing shoplifting by 47%
- Reported alarms, incidents, and crimes to 3 other mall security and the city police department
- Decluttered back alley and fire escape, reducing accidents by 8%
- Compiled detailed activity logs during each shift, ensuring accurate record-keeping for future reference or incident review purposes.
- Assisted in emergency situations, following established protocols and providing support to first responders.
- Collaborated with property management team for efficient coordination of maintenance requests and incident reporting.
- Enhanced building security by conducting regular patrols and monitoring CCTV systems.
- Processed incoming packages efficiently, logging them accurately in the tracking system before notifying residents of their availability for pickup.
- Conducted thorough investigations into reported incidents, documenting findings and implementing corrective actions when necessary.
- Streamlined visitor check-in process, expediting entry while maintaining stringent security standards.
- Promoted a positive atmosphere by greeting all individuals warmly upon arrival at the property entrance.
- Facilitated smooth resident move-ins and move-outs, collaborating with staff to ensure a seamless transition.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Security Guard
Paragon Security
Toronto, ON, Canada
12.2022 - 05.2023
- Performed armed security duties, maintaining a visible presence and vigilantly assigned areas to detect and deter criminal activities
- Responded promptly to incidents, collaborating effectively with law enforcement agencies when required
- Patrolled premises on foot 4-5 times a shift, reducing cases of theft by 19%
- Conducted routine checkups of security equipment/systems 3 times per week
- Trained 4 security guards and held weekly briefings to discuss potential security issues
- Directed 200+ customers, employees, and visitors to locations within the premises while on shift, escorting them as needed and interacting with them in a courteous and positive manner
- Wrote daily shift reports and submitted 98% before end of shift
Education
Project Management - Project Managing, Devops
Lambton College of Applied Arts and technology
12.2023
BSC. - Computer Science, Physics
Kurukshetra University
12.2018
Skills
- Customer Service Support
- Organizational
- Analytical
- Emotional Intelligence
- Conflict Resolution
- Problem Resolution
- De-escalation
- Communication
- Multitasking
- Leadership
- Detail-oriented
- Public Safety
- Memo/Police Reports
- Security camera monitoring
- Workplace Safety
- Emergency Response
- First Aid Certified
- Threat Assessment
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Professional Working
Certification
- Zendesk Customer Service Professional Certificate
- Building Rapport with Customer
- Customer Service: Handling Abusive Customers
- Customer Service: Problem-Solving and Troubleshooting
- Serving Customers using social media
- Human Rights 101 3rd Edition (2020)
- Worker Health and Safety Awareness in 4 steps
- The Ontario Human Rights Code and Accessibility for Ontario with Disabilities Act
Availability
Available for full time work with a flexible schedule. Available to work Monday to Friday, Mornings, Evenings, and weekends.
References
Available upon request
Timeline
Security Guard/Traffic Controller
Paladin Security Group
06.2024 - Current
Security Concierge
Securiguard
05.2023 - 12.2023
Security Guard
Paragon Security
12.2022 - 05.2023
Project Management - Project Managing, Devops
Lambton College of Applied Arts and technology
BSC. - Computer Science, Physics
Kurukshetra University