SHEETAL SHARMA
Woodbridge,BC
Summary
Detail-oriented MBA graduate with hands-on experience in accounting, administration, and operations within fast-paced industries. Proven skills in financial record-keeping, compliance documentation, client communication, and process improvement. Currently serving as Operations Administrator at FedEx, with prior experience as an Accounts Assistant and Office Administrator. Recognized for strong analytical skills, accuracy under pressure, and collaborative teamwork. Seeking to contribute financial and operational expertise to a banking role in Canada.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Administrator — FedEx (Southbound Ops)
FEDEX GROUND
Woodbridge, Ontario
04.2025 - Current
- Manage operational documentation for cross-border shipments ensuring accuracy and compliance with customs regulations.
- Coordinate workflow between teams to ensure timely processing of shipments, reducing delays.
- Prepare reports and maintain records to support auditing and compliance requirements.
- Provide customer support regarding shipment inquiries and documentation issues.
Customs Associate — FedEx
FEDEX GROUND
Woodbridge, Ontario
11.2024 - 04.2025
- Reviewed shipping documentation for customs clearance ensuring adherence to Canadian import/export regulations.
- Processed and reconciled data entries in internal systems with 100% accuracy to minimize clearance delays.
- Communicated with customs brokers, clients, and internal teams to resolve discrepancies in financial or shipping documents.
- Applied compliance knowledge to reduce documentation errors and ensure audit readiness.
Office Administrator — Advanced Learning Centre
Advanced Learning Centre
Surrey, British Columbia
03.2024 - 10.2024
- Oversaw administrative operations, including student records, scheduling, and financial documentation for courses.
- Processed invoices, reconciled payments, and supported bookkeeping functions.
- Assisted management with reporting and budget tracking, ensuring accuracy in financial documentation.
- Delivered professional communication with clients and stakeholders, enhancing customer satisfaction.
Education
MBA - Finance
University Canada West
Vancouver07-2023
BACHELORS OF COMMERCE - Accounting And Finance
CENTRE OF EXCELLENCE
HIMACHAL PRADESH,INDIA 07-2022
Skills
- Financial record-keeping and reconciliations
- Client service and communication
- Compliance and regulatory documentation
- Data entry and accuracy in reporting
- MS Excel
- Cash handling and account reconciliations
- Operations and workflow optimization
- Risk awareness and process compliance
- Problem solving and cross-functional teamwork
Accomplishments
- Awarded Top Scholar in Commerce at Portmore School, Shimla by the Government of Himachal Pradesh.
- Graduated Bachelor of Commerce from the Centre of Excellence, Sanjauli, Shimla with 9.17 CGPA, ranked top of the college, and received recognition from the Government of Himachal Pradesh.
Certification
- Sustainable Finance — IBM
- Data Science (101) — IBM
- Enterprise Design Thinking — IBM
- Social Media Manager Certificate
Languages
ENGLISH
Full Professional
Timeline
Operations Administrator — FedEx (Southbound Ops)
FEDEX GROUND
04.2025 - Current
Customs Associate — FedEx
FEDEX GROUND
11.2024 - 04.2025
Office Administrator — Advanced Learning Centre
Advanced Learning Centre
03.2024 - 10.2024
MBA - Finance
University Canada West
BACHELORS OF COMMERCE - Accounting And Finance
CENTRE OF EXCELLENCE