SHEETAL SHARMA
Brampton
Summary
Highly skilled professional with a Postgraduate Diploma in Supply Chain Management, offering extensive experience in clerical office environments and logistics support. Proven ability to manage shipment paperwork, process labels, and maintain precise inventory records. Adept at streamlining operations to improve efficiency and accuracy. Skillful in navigating complex insurance products and regulations, ensuring clients receive optimal coverage. Strong focus on team collaboration, adaptability, and achieving measurable results in dynamic environments. Recognized for excellent communication, analytical thinking, and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Process Associate
Amazon
11.2024 - Current
- Streamlined daily operations by optimizing process workflows and enhancing team collaboration.
- Implemented quality control measures, ensuring compliance with industry standards and improving overall accuracy.
- Trained new staff on operational procedures, fostering a culture of continuous improvement and efficiency.
- Analyzed workflow data to identify bottlenecks, leading to strategic recommendations for process enhancements.
FRONT DESK CONCIERGE
RBG Services
04.2022 - Current
- Managed front desk operations, enhancing visitor satisfaction through excellent service delivery
- Prepared and tracked shipping documents, ensuring on-time dispatch
- Handled multi-line phone systems, redirecting calls and addressing inquiries
- Supported administrative tasks, including scheduling and maintaining supplies.
- Streamlined distribution of mail and packages, improving efficiency
- Assisted logistics team with inventory checks and updated records
- Managed visitor logbooks, ensuring compliance with security protocols
COVID SCREENING OFFICER
Trillium Health Partners
05.2019 - 11.2022
- Maintained logs of visitor check-ins, ensuring compliance with health protocols
- Assisted in preparation and dispatch of medical supplies, ensuring timely delivery
- Trained new staff members on COVID-19 screening protocols.
- Organized shift changeovers effectively by preparing detailed handover notes for incoming staff members.
- Organized screening documentation, improving data accuracy
- Managed PPE inventory and coordinated distribution to staff
- Interpreted company policies and procedures related to screening processes, providing guidance when needed.
- Maintained professional demeanor while interacting with the public, displaying strong customer service skills.
OPERATIONAL COORDINATOR
ANP Global Institute
07.2017 - 02.2019
- Oversaw office inventory, achieving cost reduction through strategic purchasing
- Coordinated with warehouse staff for efficient handling of goods
- Managed customer service inquiries, resolving issues in a timely manner.
- Planned, scheduled, and assigned work activities for personnel.
- Managed invoicing for clients, ensuring accurate billing
- Implemented a new filing system for shipment documentation, reducing errors.
- Provided administrative support to the operations team, including scheduling meetings and managing correspondence.
Education
Postgraduate Diploma - Supply Chain Management
Lambton College
Bachelor of Technology - Computer Science
Punjab Technical University
Skills
- Document Management and Organization
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Customer Service and Communication Skills
- Time Management and Prioritization
- PowerPoint proficiency
- Invoice Preparation and Billing
- Freight Operations and Logistics Coordination
- Attention to Detail and Accuracy
- Administrative Skills
- Fast Learner
Certification
- CPR License
- CANCER CONTROL SOCIETY
- Train the Trainer Program Certification (Organized by IDP IELTS INDIA)
Timeline
Process Associate
Amazon
11.2024 - Current
FRONT DESK CONCIERGE
RBG Services
04.2022 - Current
COVID SCREENING OFFICER
Trillium Health Partners
05.2019 - 11.2022
OPERATIONAL COORDINATOR
ANP Global Institute
07.2017 - 02.2019
Bachelor of Technology - Computer Science
Punjab Technical University
Postgraduate Diploma - Supply Chain Management
Lambton College
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