SHEETAL KANWAR
Airdrie,AB
Summary
Dedicated and customer-focused professional with a proven track record in client care and commitment to excellence. Exceptional multitasking ability to manage competing priorities and deliver superior customer service. Skilled in working collaboratively within a team, demonstrating honesty, integrity, and strong personal ethics. Exhibits excellent time management, organizational skills, and effective communication abilities. Fluent in English, Hindi, and Punjabi. Seeking opportunities to enhance processes and workflows for team success.
Overview
18
18
years of professional experience
Work History
Protocol Specialist
Mayfair Diagnostics
Calgary, Alberta
04.2019 - Current
- Responsibilities included: receiving/sorting pain requisitions nationwide on Right Fax, triaging them, and coordinating with doctors/referrers' offices for approvals, clarifications, and further queries on the requisitions.
- Making sure to stay on top of the number of requisitions received, to assign to relevant folders for necessary protocoling.
- Working diligently with the radiologists for prompt and timely protocoling for special spine and MSK requisitions/bookings.
- Labeling all the requisitions with appropriate annotations before moving them to the Booking folder to make bookings at CC seamless and efficient.
- Staying as the first point of contact to the Call Center and all clinics to answer all their, patient's queries in the most amicable and quickest possible manner.
Pain Therapy Booking Coordinator
Mayfair Diagnostics
Calgary, Alberta
03.2017 - 04.2019
- Responsibilities included: receiving/sorting pain requisitions on Right Fax, triaging them, and coordinating with doctors/referrers' offices; contacting the patients to schedule the appointments; answering inbound calls in the most courteous and professional manner; meticulous handling of the received requisitions and processing; always attempting to work within the dynamics of the team.
Patient Experience Coordinator
Mayfair Diagnostics
Calgary, Alberta
04.2016 - 03.2017
- Responsibilities included: answering incoming patient calls and assisting them in their appointment bookings for all diagnostic exams.
- Problem solving in the event a patient has any hurdles, complications to book.
- Escalating/solving patients' complaints in the most empathetic/professional manner.
Front Desk Coordinators
Charolais Dentistry
Brampton, Ontario
01.2007 - 01.2011
- Responsibilities included greeting the patients and all visitors in a warm and friendly manner.
- Maintaining the most amicable office ambiance and working in absolute cooperation with colleagues.
- Answering the phone calls gently and in the most professional manner.
- Making sure the schedule for the dentists and hygienists is always rolling.
- Dealing with the insurance companies in regards to the coverage of the patients, predeterminations for the proposed treatment recommended for the patients, and the outstanding account payments.
Education
Interim Certificate of Qualification -
Ontario College of Teachers
York, ON01.1995
Bachelor of Education Degree -
Annamalai University
01.1994
Bachelor of Arts Degree -
Delhi University
01.1994
Skills
- Professional Demeanor
- Attention to Detail
- Organizational Skills
- Interpersonal Skills
- Teamwork and Collaboration
- Problem-solving abilities
- Task Prioritization
- Decision-Making
References
AVAILABLE UPON REQUEST
Timeline
Protocol Specialist
Mayfair Diagnostics
04.2019 - Current
Pain Therapy Booking Coordinator
Mayfair Diagnostics
03.2017 - 04.2019
Patient Experience Coordinator
Mayfair Diagnostics
04.2016 - 03.2017
Front Desk Coordinators
Charolais Dentistry
01.2007 - 01.2011
Interim Certificate of Qualification -
Ontario College of Teachers
Bachelor of Education Degree -
Annamalai University
Bachelor of Arts Degree -
Delhi University
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