Sheetal Choudhary
Vancouver,Canada
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
CASHIER
Chipotle
10.2022 - 01.2024
- Offering customers immediate and targeted attention within first 1 minute to uphold standards of service
- Promote product or service offerings by providing them with information
- Meticulous with extensive knowledge of cash drawers and excellent mathematical skills
- Cautious listening to customers demands and issues to provide them with best advice and service
- Learned role of service leaders to provide coverage and keep store operational
- Preparing daily cash registers and documenting total
- Rectifying discrepancies between accounting records and cash drawer by carefully looking for main pinpoint issue
- Oversaw work of cashiers to identify strengths and weaknesses in payment processing, customer service or merchandising plans.
TECH TUTOR
Langara College
04.2023 - 08.2023
- Solving queries of students related to Microsoft 365 Applications like Word, Excel and access and powerpoint
- Open-heartedly listening to their problems and doubts and coming to a solution
- Detail-oriented and have a record of the kind of problems which are often and continuous.
OFFICE ADMISINTRATION ASSISTANT
Banerjee IELTS Academy
07.2021 - 03.2022
- Answered emails and made phone calls to students and parents to provide them with best advice
- Managed office duties and ordered materials for smooth functioning of organization
- Scheduling appointments with students and parents and provide general office and organization information
- Assisted with payroll preparation and entered data into cumulative payroll document
- Directed clients and guests to correct rooms and staff
- Maintained databases for financial offices
- Managed files and content of institution documents
- Monitored spreadsheets and updated reports to coordinate project materials.
CUSTOMER SERVICE EXECUTIVE
AXIS BANK
06.2021 - 12.2021
- Resolved customer concerns on how to fill cheques, withdrawals, deposits and general account information
- Conducted additional special services for customers who were illiterate (guiding them through their account)
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Cross-sold bank products by answering inquiries, informing customers of new services
Education
Diploma in Business Management -
Langara College
Vancouver, BC03.2024
Some College (No Degree) -
United Space School
Houston, TexasSkills
- Positive and Professional Attitude
- Microsoft Office Tools
- Decision-making ability
- Ability to Multi-task in busy work environment
- Hands on Complain & Dispute Management
- Strong English (both Verbal and Written Communication)
- Building Customer Trust and Loyalty
- Sales Supportive and Resolution
- Customer Needs Assessment
- Leadership
- Sales Supportive and Resolution
- Customer Needs Assessment
- Data Management
- Data Entry
Accomplishments
represented india at nasa for a intercultural space programme.
Languages
English
Full Professional
Hindi
Native or Bilingual
Volunteer Experience
- taught marginalized section students
- distributed hygiene products
- organized new student orientation in college
Timeline
TECH TUTOR
Langara College
04.2023 - 08.2023
CASHIER
Chipotle
10.2022 - 01.2024
OFFICE ADMISINTRATION ASSISTANT
Banerjee IELTS Academy
07.2021 - 03.2022
CUSTOMER SERVICE EXECUTIVE
AXIS BANK
06.2021 - 12.2021
Diploma in Business Management -
Langara College
Some College (No Degree) -
United Space School
Similar Profiles
Keayra RobinsonKeayra Robinson
Cook Supervisor at ChipotleCook Supervisor at Chipotle
Taka SmithTaka Smith
Trainer at ChipotleTrainer at Chipotle
Diamond WhitesideDiamond Whiteside
Takeout Specialist at ChipotleTakeout Specialist at Chipotle