SHEETAL CHEEMA
Brampton,ON
Summary
Organized Administrator/Customer Service representative with 7 years of experience facilitating operational workflows. Promotes interdepartmental collaboration through solid teamwork. Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Demonstrated expertise in project and document management.
Overview
7
7
years of professional experience
Work History
Office Administrative Assistant
SVK Technologies Ltd
02.2022 - Current
- Manage administration matter in company, store and maintain office files and documents
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
Customer Service Representative & Data
Chit Chat Express
04.2019 - 02.2022
- Processing mail, manage incoming emails, phone calls while providing exceptional and friendly experience and assist with sorting shipments
- Responding to inquiries / needs in a prompt and timely manner, deciding upon the most appropriate solution available from a variety of options, taking into consideration the situational factors and existing procedures and policies
- Successfully applying knowledge of Chitchats new products, procedures and systems during client interactions
- Handling escalations, client disputes and at the same time delivering quality service, ensuring a positive experience and customer satisfaction
- Educated customers about billing, payment processing and support policies and procedures and corrected data entry errors to prevent later issues such as duplication or data degradation
Product Sales Advisor
Apex nutrition
08.2018 - 03.2019
- Generate sales opportunities by proactively promoting, cross-selling, and/or up-selling the right products and services while providing accurate product information
- Arranging merchandise on shelves according to popularity and other criteria
- Approaching customers and offering them advice on products to persuade them to buy
- Providing information and other services such as handling returns of merchandise
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
Customer Service Representative
BJ Supermarket
06.2016 - 07.2018
- Assisted supervisors to identify and resolve issues in store Offered customers with exemplary and timely service
- Served multiple customers, discovered their needs, and made recommendations to generate sales
- Completed inventory counts and ordered merchandise
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
Education
Master of Computer Application -
MIT University
Pune India07.2015
Bachelor of Computer Application -
SCMS College
India07.2012
Skills
- Customer Relations and Communications
- Organizing and Categorizing Data
- Advanced Excel Spreadsheet Functions
- Multitasking and Time Management
- Microsoft Office
- Administrative Procedures
- Office Equipment Operation
- Database Entry
Accomplishments
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
- Decreased average customer wait time for service requests by 3% company-wide by creating email response templates for the department
- Great record of maintaining Average handle time and excellent performance
Timeline
Office Administrative Assistant
SVK Technologies Ltd
02.2022 - Current
Customer Service Representative & Data
Chit Chat Express
04.2019 - 02.2022
Product Sales Advisor
Apex nutrition
08.2018 - 03.2019
Customer Service Representative
BJ Supermarket
06.2016 - 07.2018
Master of Computer Application -
MIT University
Bachelor of Computer Application -
SCMS College
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