Sheetal
Oshawa,Canada
Summary
Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier Team Lead/ Line Cook
My Roti Place/My Dosa Place
10.2023 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
Customer Service Representative
McDonald's
02.2022 - 01.2023
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Office administration-health services - Health Administration
Georgian@ilac
Toronto, ON05-2025
12TH - MEDICAL
Government School
01.2021
Skills
- Customer service
- Time management
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Store opening and closing
- New hire training
- POS systems
- Inventory management
- Fast typing speed (45 WPM)
Languages
English
Native or Bilingual
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
Availability
Monday -Friday:
Full day + overnight.
Timeline
Cashier Team Lead/ Line Cook
My Roti Place/My Dosa Place
10.2023 - Current
Customer Service Representative
McDonald's
02.2022 - 01.2023
12TH - MEDICAL
Government School
- Food Handler Certification (FHC) - State or County Health Departments.
Office administration-health services - Health Administration
Georgian@ilac
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