SHEERAM BABAJEE
Toronto,Ontario
Summary
Experienced Customer Service Representative fluent in English and French. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Bilingual Logistics Coordinator – Client Care
Apple Express Courier Ltd
5 2020 - Current
- Order creation through phone calls and emails
- Handle an average of 600 inbound/outbound calls weekly
- Provide on-spot solutions to eCommerce inquiries
- Book appointments to ship time-sensitive products such as dialysis machines and insulin pumps
- Furthermore, book flights for dangerous goods such as lithium batteries (certified)
- Document shipping orders accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Software: RingCentral, SAP ERP, Outlook.
Material Handler Specialist
Deciem Abnormal Beauty Products
09.2018 - 05.2020
- Saved the company $162,500 (approx.) annually by educating packers on how to mount finished goods properly on a wooden skid
- Supplied production team with raw materials in a timely fashion to avoid downtime
- Performed monthly cycle counts and updated inventory using D365 ERP.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Maintained clean, orderly work environment free of hazards.
Education
Post-Graduate in Supply Chain Management -
Humber College Institute of Technology and Advanced Learning
Toronto, Canada 09.2018 - 05.2020
Skills
- Shipment Tracking
- Phone and email etiquette
- Microsoft Excel Word
- Outlook
- SAP ERP
- eCommerce inquiries
- Order Management / Creation
- Customer Service
- Shipment Coordination
- Data Entry
- Teamwork and Collaboration
- Multitasking
- Attention to Detail
Timeline
Material Handler Specialist
Deciem Abnormal Beauty Products
09.2018 - 05.2020
Post-Graduate in Supply Chain Management -
Humber College Institute of Technology and Advanced Learning
09.2018 - 05.2020
Bilingual Logistics Coordinator – Client Care
Apple Express Courier Ltd
5 2020 - Current
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