Sheenu Sharma
Kitchener,ON
Summary
Accomplished Supervisor with 9+ years of work experience collaborating with sales and customers to establish and consistently worked in a team environment while remaining self-motivated and competitive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Saucy Cravings
07.2019 - Current
- Cultivated strong relationships with key clients through consistent communication and excellent service delivery.
- Established performance metrics for the team, consistently tracking progress towards targets and making adjustments as needed.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Co operate with other team members to address recurring customer concerns, improving overall service quality.
- Implemented effective scheduling strategies to optimize staff coverage during peak hours and minimize wait times for customers.
Admissions Counselor
Jupiter Study Abroad Consultants
04.2015 - 02.2019
- Enhanced applicant experience by providing personalized guidance and support throughout the admissions process.
- Manage over 50 customer calls per day
- Maintained up-to-date knowledge of current trends in higher education to better inform recruitment strategies and provide valuable insights during staff meetings.
- Conducted thorough evaluations of applicant transcripts, test scores, essays, and letters of recommendation to determine eligibility for admission.
- Increased enrolment rates by organizing and participating in college fairs, and information sessions.That increased sales by 10%.
Education
Post Graduate Diploma - Project Managment
Consestoga College
Kitchener, Canada04.2021
Post Graduate Diploma - Human Resources
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON04.2020
Post Graduate Diploma - Financial Management
Guru Nanank Dev University
Amritsar04.2013
Bachelor of Commerce - Commerce
Guru Nanak Dev University
Amritsar04.2012
Skills
- Schedule development
- Business Development
- Staff Management
- Goal-Oriented
- Negotiation
- Training and mentoring
- Multitasking
- Active Listening
Languages
English
Professional Working
Hindi
Full Professional
Punjabi
Professional Working
Certification
British Council Certification in Business Comunitcation Skills in 2017
Timeline
Supervisor
Saucy Cravings
07.2019 - Current
Admissions Counselor
Jupiter Study Abroad Consultants
04.2015 - 02.2019
Post Graduate Diploma - Project Managment
Consestoga College
Post Graduate Diploma - Human Resources
Conestoga College Institute of Technology And Advanced Learning
Post Graduate Diploma - Financial Management
Guru Nanank Dev University
Bachelor of Commerce - Commerce
Guru Nanak Dev University
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