Sheena Vie Tarsenio
Hamilton,Canada
Summary
Dedicated and detail-oriented Insurance Professional with over 13 years of experience in the insurance industry, including roles in sales administration, brokerage, and claims adjusting. Demonstrated expertise in both life and non-life insurance products, from application support to post-claim resolution. Skilled in client servicing, policy interpretation, and claims negotiation. Known for providing empathetic and efficient support, managing high-volume caseloads, and ensuring compliance with industry regulations. Proficient in Guidewire ClaimCenter, with a strong foundation in Ontario insurance practices and customer-first service.
Overview
15
15
years of professional experience
Work History
Auto Claim Adjuster
Allstate Insurance Canada
Markham, Ontario
11.2022 - Current
- Managed full life cycle of auto claims from intake to settlement for both at-fault and not-at-fault incidents
- Conducted thorough investigations, gathered statements, reviewed police reports and damage estimates
- Determined liability and negotiated fair settlements in alignment with policy terms and industry standards
- Delivered exceptional customer service, ensuring clients were kept informed and supported throughout the process
- Utilized Guidewire ClaimCenter for claims tracking, documentation, and payment processing
- Collaborated with body shops, appraisers, and legal teams to ensure timely resolutions
- Maintained accurate files and supported compliance with company procedures and provincial regulations
Account Broker
AON (Philippines)
Makati City, Metro Manila
07.2016 - 10.2021
- Acted as intermediary between clients and insurers for both life and general insurance products
- Handled claims for individual and group life, accident, health, auto, property, and commercial policies
- Advised clients on policy terms and supported them through complex claims processes with clear, empathetic communication
- Liaised with insurance carriers and third parties to follow up, escalate, and resolve claims
- Delivered loss reports and claim data insights to underwriting and sales teams for renewals and risk evaluation
- Built and maintained strong relationships with corporate clients, ensuring high satisfaction and client retention
- Supported policy placements and client onboarding in collaboration with account managers and advisors
Sales Administrative Assistant
BPI/MS Insurance Corporation
Makati City, Metro Manila
12.2010 - 06.2016
- Provided administrative support to life and general insurance agents and account managers
- Processed applications, renewals, and endorsements, ensuring completeness and regulatory compliance
- Liaised with underwriters and clients to collect pending documents and follow up on policy issuance
- Assisted clients with inquiries, basic claims support, and policy servicing
- Scheduled meetings, prepared quotations, and maintained sales reports and client records
- Supported promotional efforts by preparing marketing materials and tracking campaign responses
- Oversaw office administrative needs, including preparing presentations, coordinating materials, monthly reports, and handling correspondence
Education
120-HR TESOL Certification
International TESOL Education and Consultancy Corporation (ITECC)
Philippines09.2019
Bachelor of Science - Business Administration
University of Caloocan City
Caloocan City, Philippines04.2010
Property and Commercial Insurance
Mohawk College of Applied Arts and Technology
Hamilton, ONSkills
- Auto and Life Insurance Knowledge
- Claims Handling & Investigation
- Policy Coverage Interpretation
- Sales and Admin Support
- Underwriting Coordination
- Claims Advocacy & Negotiation
- Client Relationship Management
- Guidewire ClaimCenter
- Team Collaboration
- Regulatory Compliance (Ontario)
- Conflict Resolution
- Verbal & Written Communication
References
Upon Request
Timeline
Auto Claim Adjuster
Allstate Insurance Canada
11.2022 - Current
Account Broker
AON (Philippines)
07.2016 - 10.2021
Sales Administrative Assistant
BPI/MS Insurance Corporation
12.2010 - 06.2016
120-HR TESOL Certification
International TESOL Education and Consultancy Corporation (ITECC)
Bachelor of Science - Business Administration
University of Caloocan City
Property and Commercial Insurance
Mohawk College of Applied Arts and Technology
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