Sheena Sharma
Surrey
Summary
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations.
Overview
9
9
years of professional experience
Work History
Clinic Manager
Integrative Rehabilitation
12.2018 - 03.2025
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Created and implemented policies to improve operational efficiency and patient care quality.
- Improved patient satisfaction through effective communication and compassionate care.
- Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
- Executed direct billing for ICBC, WCB, and extended health insurances.
- Administered payroll processes for clinicians to ensure timely compensation.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
Telemarketer/Front desk receptionist
DCS Technologies
01.2018 - 07.2018
- Worked as Telemarketer/Front desk receptionist at DCS Technologies from Jan 2018 till July 2018
Cashier and front desk associate
Lowes Home Improvement Warehouse
05.2017 - 11.2017
- Cashier and front desk associate at Lowes Home Improvement Warehouse, Tanaka court, Queens borough, New Westminster from May 2017 till November 2017
Doctor (DENTIST)
Shine and Smile Dental Clinic
09.2016 - 04.2017
- Part time job as a DENTIST under supervision of senior doctor at Shine and Smile Dental Clinic, Mohali, India from Sep 2016 to April 2017
Education
Bachelors - Dental Surgery, Medical
Rayat-Bahra Dental College and Hospital
Masters - Administrative Sciences, Global Health and Human Services
Fairleigh Dickinson University
Skills
- Administrative leadership
- Employee training
- Clinical management
- Scheduling appointments
- Records management
- Medical billing
- Patient flow
- Bookkeeping oversight
- Decision-making
- Schedule management
- Training and mentoring
- Problem identification
OTHER LANGUAGES
Fluent in English, Punjabi and Hindi
Timeline
Clinic Manager
Integrative Rehabilitation
12.2018 - 03.2025
Telemarketer/Front desk receptionist
DCS Technologies
01.2018 - 07.2018
Cashier and front desk associate
Lowes Home Improvement Warehouse
05.2017 - 11.2017
Doctor (DENTIST)
Shine and Smile Dental Clinic
09.2016 - 04.2017
Masters - Administrative Sciences, Global Health and Human Services
Fairleigh Dickinson University
Bachelors - Dental Surgery, Medical
Rayat-Bahra Dental College and Hospital
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