SHEENAM VERMA

• Monitored cash drawers in VLT checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Mentored team members to enhance professional development and accountability in workplace.
• Trained team members in successful strategies to meet operational and sales targets.
• Maintained transaction security by verifying payment cards against identification.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Served as a server knowingly all the bartending job and all the cleaning jobs whenever needed.

Managing business in absence of manager or business owners.

Currently Working here!

• Greeted customers and helped with product questions, selections, and purchases.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Recommended complementary purchases to customers, increasing revenue.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Helped customers complete purchases, locate items, and join reward programs.