Sheenam Mahajan
Whitby,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Bell Mobility
01.2023 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Solved problems with products and services by providing customers with technical support.
- Increased revenue by cross-selling and upselling products and services.
Customer Service Associate
Freedom Mobile
11.2018 - 12.2022
- Promptly responded to inquiries and requests from prospective customers.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Solved problems with products and services by providing customers with technical support.
Education
Business Management
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2018
Skills
- Team Collaboration
- Customer Support
- Appointment Scheduling
- Upselling and cross-selling
- Complex Problem-Solving
- Customer Service
Timeline
Customer Service Associate
Bell Mobility
01.2023 - Current
Customer Service Associate
Freedom Mobile
11.2018 - 12.2022
Business Management
Sheridan College Institute of Technology And Advanced Learning
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