Sheenam Mahajan
Toronto
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
6
6
years of professional experience
Work History
Sales Associate
Bell Mobility
01.2023 - Current
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Assessed customer needs to provide assistance and information on product features.
- Built and maintained relationships with peers and upper management to drive team success.
Sales Associate
Freedom Mobile
11.2017 - 11.2022
- Obtained signatures for financial documents and internal and external invoices.
- Increased purchase amounts by cross-selling with similar products.
- Received and displayed product shipments on store retail shelves upon delivery.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Developed trusting relationships with customers by making personal connections.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Education
Business Marketing
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON08.2019
Skills
- Customer Service
- Product Recommendations
- Verbal and Written Communication
- Problem-Solving
- Retail Loss Prevention
- Time Management
- Customer Retention
- Complaint Resolution
- Customer Relations
Timeline
Sales Associate
Bell Mobility
01.2023 - Current
Sales Associate
Freedom Mobile
11.2017 - 11.2022
Business Marketing
Sheridan College Institute of Technology And Advanced Learning
Similar Profiles
GAUTAM KALRAGAUTAM KALRA
Sales Associate at Bell MobilitySales Associate at Bell Mobility
Jathushan YoganathanJathushan Yoganathan
Sales Assoicate at Bell MobilitySales Assoicate at Bell Mobility
Tosin ArioriTosin Ariori
Customer Success Lead (Wireless) at Bell MobilityCustomer Success Lead (Wireless) at Bell Mobility
Nicho VicedoNicho Vicedo
Business Sales Consultant at Bell MobilityBusiness Sales Consultant at Bell Mobility
Anisha BishnoiAnisha Bishnoi
Cashier at Tyndale University CafeteriaCashier at Tyndale University Cafeteria