Summary
Overview
Work History
Education
Skills
Languages
REFERENCES
Timeline
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Sheena Wilson

Hamilton,ON

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

11
11
years of professional experience

Work History

Administrative Assistant

Dr. G. Ifabiyi
08.2022 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Sales Associate

Winners
10.2013 - 06.2020
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Balanced and maintained the cash office for cash tills

Customer Service Representative

Canada Post
07.2013 - 10.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

Diploma - Human Resources Management

Sheridan College Institute of Technology And Advanced Learning
Sheridan College Institute Of Technology And Advan

Advanced Human Resource Management

Durham College
Oshawa, ON

Skills

  • Office Management
  • Customer Service
  • Office Administration
  • Computer Skills
  • Microsoft Office

Languages

Spanish
Limited Working

REFERENCES

Kristyn Neal

905-802-1362


Dr. Godwin Ifabiyi

905-525-5656

Timeline

Administrative Assistant

Dr. G. Ifabiyi
08.2022 - Current

Sales Associate

Winners
10.2013 - 06.2020

Customer Service Representative

Canada Post
07.2013 - 10.2013

Diploma - Human Resources Management

Sheridan College Institute of Technology And Advanced Learning

Advanced Human Resource Management

Durham College

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