Sheena Williams
Los Angeles
Summary
Results-driven administrative and social services professional with expertise in program coordination, compliance audits, and case management. Proven track record in enhancing operational efficiency and community outcomes through strategic collaboration and staff training. Seeking a role focused on program coordination or operations to leverage organizational leadership skills.
Overview
8
8
years of professional experience
Work History
Systems Component Coordinator
Los Angeles Homeless Services Authority (LAHSA)
Los Angeles
02.2023 - Current
- Conduct audits and compliance reviews to ensure adherence to organizational policies, funding requirements, and program regulations.
- Collaborate with interdepartmental staff to support program operations, systems improvements, reporting accuracy, and compliance initiatives.
- Support the development and implementation of tracking tools, forms, and systems that improve agency service delivery and participant outcomes.
- Provide guidance and training to agencies on accessing and utilizing new tools, forms, compliance procedures, and program resources.
- Coordinated learning community platforms that identified operational challenges and shared best practices across agencies.
- Developed collaborative relationships with stakeholders, community partners, and service providers to enhance program evaluation and improvement.
- Supported program development initiatives that clarified program requirements, core service components, funding regulations, and compliance expectations.
- Maintain accurate documentation, audits, reporting records, and compliance files to support accountability and operational efficiency.
- Assist in the development of practice standards, program guides, Statements of Work, and Scope of Required Services documents for new and existing programs.
Time Limited Subsidy Program Supervisor
SSG HOPICS
Los Angeles
08.2021 - 02.2023
- Supervised daily program operations, enhancing staff support within Time Limited Subsidy Program.
- Ensured compliance with organizational standards, funding requirements, and program policies.
- Coordinated housing resources, tracking client progress toward program goals to ensure effective outcomes.
- Provided training, guidance, and performance support to team members.
- Strengthened communication between clients, staff, and community partners, fostering collaboration and support.
- Managed documentation, compliance tracking, and reporting requirements.
- Conducted file reviews, monitored documentation accuracy, and supported audit preparation activities.
Housing Navigator
SSG HOPICS
Los Angeles
08.2020 - 08.2021
- Coordinated referrals and connected clients with essential housing resources and supportive services, streamlining their path to stability.
- Facilitated clients' access to stable housing opportunities, enhancing their quality of life.
- Advocated for client needs with landlords and agencies, ensuring access to necessary services and support.
- Maintained organized client records and case documentation in compliance with program requirements.
SSVF Case Manager
Volunteers of America
Boyle Heights
05.2018 - 07.2020
- Conducted assessments, developed service plans, and coordinated community resources.
- Managed caseloads to deliver tailored support services that addressed the needs of veterans and families.
- Supported clients in achieving housing stability and self-sufficiency goals.
- Maintained accurate documentation to uphold program standards and facilitate effective reporting.
Advocate / Case Manager
Good Neighbors
Los Angeles
12.2017 - 02.2019
- Advocated and provided crisis support and case management services to empower community members.
- Facilitated client access to housing, employment, and supportive resources to improve stability.
- Coordinated outreach and client engagement initiatives to enhance community involvement.
- Maintained confidential records and coordinated with community agencies.
Education
High School Diploma -
C.A.T.C.H High School
Los Angeles, CA12-2011
Skills
- Systems analysis
- Data governance
- Data analysis
- Regulatory compliance
- Systems coordination
- Regulatory compliance
- Project development
- Administrative coordination
- Stakeholder engagement
- Staff development
- Problem solving
Timeline
Systems Component Coordinator
Los Angeles Homeless Services Authority (LAHSA)
02.2023 - Current
Time Limited Subsidy Program Supervisor
SSG HOPICS
08.2021 - 02.2023
Housing Navigator
SSG HOPICS
08.2020 - 08.2021
SSVF Case Manager
Volunteers of America
05.2018 - 07.2020
Advocate / Case Manager
Good Neighbors
12.2017 - 02.2019
High School Diploma -
C.A.T.C.H High School