Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sheena Snow

Toronto,ON

Summary

Friendly, motivated lead cashier dedicated to increasing team performance and improving customer satisfaction. Successful track record in challenging, dynamic environments. A detail oriented individual with strong communication and interpersonal skills. Client focused with extensive retail knowledge, who thrives in fast paced environments. Reliable multitasker who has great problem solving skills.

Overview

22
22
years of professional experience

Work History

Cashier Team Leader (Key Holder)

Sportchek
09.2006 - Current
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Helped management develop employee improvement plans and motivate team members to continually improve.
  • Carefully planned, then delegated daily tasks to team members to optimize productivity.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • ensure complete adherence to company policies,procedures, and standards,including inventory control, work place safety, and loss prevention
  • open/close store, balance tills, safe, systems.
  • Completed cash packages, completed coin orders, and ordered any store supplies

Veterinary Office Manager (Key Holder)

Donlands Animal Hopsital
06.2009 - Current
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed office inventory, and ordered supplies when needed.
  • Keep detailed logs of legal information, documents pertaining to pets, and adhere to all hospital regulations.
  • Handled 50+ phone interactions daily, ensuring to give them the most positive, polite experience
  • Assisted Veterinarian with lab work and procedures including spay and neuter surgeries for dogs and cats

Recreational Gymnastics Coordinator

CITY OF TORONTO, Parks, Forestry & Rec
01.2002 - 12.2006
  • Collaborated with coaches, students and administrators, to run a high quality program
  • Maintained full-filled atmosphere with class participants while remaining professional and focused on achievement
  • Instructed and taught children gymnastics skills and techniques in a fun fitness-oriented atmosphere
  • Communicated with the parents regarding their children progress in the program, and updated with report cards.
  • Executed and performed administrative functions associated with both competition and supervision
  • Developed lesson plans and routines for individual students to meet personal goals and abilities.

Assistant Store Manager (Key Holder)

Play It Again Sports
04.2002 - 06.2006
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Trained new employees on proper protocols and customer service standards.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reported issues to higher management with great detail.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Education

High School Diploma -

Birchmount Park Collegiate Institute
Scarborough, ON

Skills

  • Critical Thinker
  • Staff Management
  • Team Leadership and development
  • Complaint Resolution
  • Attention to detail
  • Problem-solving abilities

Languages

English
Native or Bilingual

Timeline

Veterinary Office Manager (Key Holder)

Donlands Animal Hopsital
06.2009 - Current

Cashier Team Leader (Key Holder)

Sportchek
09.2006 - Current

Assistant Store Manager (Key Holder)

Play It Again Sports
04.2002 - 06.2006

Recreational Gymnastics Coordinator

CITY OF TORONTO, Parks, Forestry & Rec
01.2002 - 12.2006

High School Diploma -

Birchmount Park Collegiate Institute

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Sheena Snow