Sheena Sharma
Thorold
Summary
Multi-tasking Shift Leader well-known for successfully executing new initiatives. Dedicated to creating a workplace culture consistent with organization's mission and values.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
Burito Guyz
10.2022 - Current
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Reduced food waste by implementing proper inventory tracking and storage practices.
- Maintained high-quality standards for food preparation, presentation, and taste across all menu offerings.
- Managed catering orders effectively, ensuring timely delivery of large-scale meals without compromising quality or presentation standards.
- Promoted a positive work culture that encouraged teamwork resulting in an uptick in employee retention rates.
- Ordered new supplies and food to maintain service levels.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Line Cook
Stacked Pancake & Breakfast House
08.2022 - Current
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Food Service Supervisor
Burrito Guyz
07.2022 - 10.2022
- Enhanced customer satisfaction by efficiently managing food service operations and maintaining a clean environment.
- Boosted employee morale by providing ongoing training, support, and performance feedback to staff members.
- Maintained health and food safety standards at all stages, from storage through delivery.
- Kept guest and work areas clean, organized and sanitized per established standards.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Shift Supervisor
Quesada Burritos & Tacos
12.2020 - 07.2022
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Took customer orders as well as serve them with friendly behavior.
- Supervising staff and coordinating with their work.
- Training and monitoring new staff in their duties.
Cashier/ Kitchen Staff
Quesada Burritos & Tacos
10.2018 - 11.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Articled Assistant
Kamal Kuldeep Associates
02.2015 - 02.2018
- Generated reconciliation worksheets to verify accuracy of invoices and other accounting documents or records,
- Maintained records and files to furnish reliable documentation.
- Protected organization's value by maintaining and enhancing internal controls and keeping information confidential.
- Delivered administrative support and served as backup receptionist to facilitate office operations.
- Assisted in Company Audits, Concurrent Audits, Vouching, office Administrative Functions and in preparing Net Worth report of clients.
Education
Post Graduate Diploma - Human Resource Management
Niagara College
Niagara-on-the-Lake, ON04.2020
Post Graduate Diploma - International Business Management
Niagara College
Niagara-on-the-Lake04.2019
Bachelors in Commerce - Commerce
PCM S.D. College For Women
Jalandhar06.2014
Skills
- POS Inventory System Operation
- Guest Satisfaction
- Effective Listening and Communication
- Active Learning
- Time Management
- Computer Skills
Accomplishments
- Supervised team of 3-4 staff members.
- Achieved customer retention upto 15% by introducing them with company's loyalty cards, reward cards and on-going promotions.
- Documented and resolved wastage of products,
- Prioritized safety and sanitation compliance with regulations and Achieved a 100% passing rate on all Health department inspections.
Certification
- Valid Food Handler Certificate.
- Attended a course titled Information Technology Training at ICAI, Jalandhar Branch (2015) and General Management and communication Skills-I, Jalandhar Branch (2016).
Timeline
Food Service Supervisor
Burito Guyz
10.2022 - Current
Line Cook
Stacked Pancake & Breakfast House
08.2022 - Current
Food Service Supervisor
Burrito Guyz
07.2022 - 10.2022
Shift Supervisor
Quesada Burritos & Tacos
12.2020 - 07.2022
Cashier/ Kitchen Staff
Quesada Burritos & Tacos
10.2018 - 11.2020
Articled Assistant
Kamal Kuldeep Associates
02.2015 - 02.2018
Post Graduate Diploma - Human Resource Management
Niagara College
Post Graduate Diploma - International Business Management
Niagara College
Bachelors in Commerce - Commerce
PCM S.D. College For Women
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