Sheena Oputa

͜E͜͜X͜͜C͜͜E͜͜L͜͜L͜͜E͜͜N͜͜T͜ ͜C͜͜O͜͜M͜͜M͜͜U͜͜N͜͜I͜͜C͜͜A͜͜T͜͜I͜͜O͜͜N͜ ͜S͜͜K͜͜I͜͜L͜͜L͜͜S͜ ͜I͜͜N͜ ͜M͜͜I͜͜C͜͜R͜͜O͜͜S͜͜O͜͜F͜͜T͜ ͜W͜͜O͜͜R͜͜D͜͜S͜, ͜E͜͜X͜͜C͜͜E͜͜L͜,

• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Identified issues, analyzed information and provided solutions to problems.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Acted as a team leader in group projects, delegating tasks and providing feedback.
• Cultivated interpersonal skills by building positive relationships with others.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Adaptable and proficient in learning new concepts quickly and efficiently.

͜F͜͜A͜͜S͜͜T͜ ͜L͜͜E͜͜A͜͜N͜͜E͜͜R͜ ͜A͜͜N͜͜D͜ ͜A͜͜B͜͜I͜͜L͜͜I͜͜T͜͜Y͜ ͜T͜͜O͜ ͜W͜͜O͜͜R͜͜K͜ ͜U͜͜N͜͜D͜͜E͜͜R͜ ͜P͜͜R͜͜E͜͜S͜͜S͜͜U͜͜R͜͜E͜

• Resolved problems, improved operations and provided exceptional service.
• Demonstrated a high level of initiative and creativity while tackling difficult tasks.
• Provided professional services and support in a dynamic work environment.
• Proven ability to learn quickly and adapt to new situations.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated leadership skills in managing projects from concept to completion.
• Passionate about learning and committed to continual improvement.
• Delivered services to customer locations within specific timeframes.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Gained strong leadership skills by managing projects from start to finish.

• Provided professional services and support in a dynamic work environment.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Cultivated interpersonal skills by building positive relationships with others.
• Resolved problems, improved operations and provided exceptional service.
• Paid attention to detail while completing assignments.
• Self-motivated, with a strong sense of personal responsibility.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed strong communication and organizational skills through working on group projects.
• Worked effectively in fast-paced environments.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Determined customers' needs and provided brand awareness and recommendations to fulfill requirements.
• Developed and implemented comprehensive marketing strategies to increase brand awareness and customer acquisition.
• Collaborated with design team to create visuals for various marketing campaigns.
• Distributed advertising and marketing collateral to store locations.
• Developed marketing materials, collaborating with colleagues to maintain consistent brand voice.
• Created reports to track performance of marketing campaigns and suggest improvements.
• Conducted market research and analysis to identify consumer trends and preferences.
• Used various market research tools and techniques to gather, analyze and interpret data.
• Identified appropriate marketing channels and target customers for campaigns.
• Collected and analyzed data from variety of sources to create detailed market research reports for top-level decision makers.

• Resolved concerns with products or services to help with retention and drive sales.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Assisted call-in customers with questions and orders.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Generated weekly and monthly reports to highlight customer service performance and measure milestones.
• Met customer call guidelines for service levels, handle time and productivity.
• Delivered prompt service to prioritize customer needs.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promptly responded to inquiries and requests from prospective customers.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

͜T͜͜Y͜͜P͜͜I͜͜N͜͜G͜, ͜A͜͜N͜͜S͜͜W͜͜E͜͜R͜͜I͜͜N͜͜G͜ ͜O͜͜F͜ ͜P͜͜H͜͜O͜͜N͜͜E͜ ͜C͜͜A͜͜L͜͜L͜͜S͜. ͜C͜͜H͜͜E͜͜C͜͜K͜͜I͜͜N͜͜G͜ ͜O͜͜F͜ emails

• Drafted professional memos, letters, and marketing copy to support business objectives and growth.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Edited documents to improve accuracy of language, flow, and readability.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Maintained company handbook to outline policies and provide insights to company mission and values.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Liaised between clients and vendors and maintained effective lines of communication.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Managed filing system, entered data and completed other clerical tasks.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.