Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
SHEENA OPUTA

SHEENA OPUTA

Brantford,ON

Summary

Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.

Overview

17
17
years of professional experience

Work History

IRIE IBERTRO

Mark Forbes
08.2023 - 09.2023
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Facilitated outreach activities to build community awareness.
  • Facilitated communication between clients and other service providers.
  • Answered constant flow of up to 40 customer calls with minimal wait times.
  • Answered customer telephone calls(40) promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Media Buyer

Paschal Chuka Udogwu
01.2022 - 07.2023
  • Determined costs for media campaigns and delivered this information in reports to clients.
  • Collaborated with upper management, clients and other personnel regarding media plans and campaigns.
  • Negotiated and purchased advertising space in trade magazines and journals on behalf of several large clients.
  • Developed tight professional relationships with media planners by calling them which helped to identify right targeted audiences for campaigns.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Prepared and delivered sales presentations every week to businesses to sell new advertising programs.
  • Created and presented media and advertising packages to prospective customers.

Industrial Building Cleaner

Sheena Oputa
02.2012 - 07.2023
  • Maintained cleanliness of up to 10.15 restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained floor cleaning and waxing equipment.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • cleaned newly built house like up to 10 - 12 duplexes every month

Administrative Officer

Obasi Ogan
07.2008 - 04.2012
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Updated reports, managed accounts, and generated reports for company database.
  • Executed record filing system to improve document organization and management.
  • Answered up to 20 line phone system , routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail(15) and packages to record, dispatch, or distribute to correct recipient.

Service Delivery Agent

Fed Ex Ground
09.2006 - 09.2009
  • Transported and delivered items to clients or businesses safely.
  • Obtained receipts and signatures for confirmation of delivered goods.
  • Loaded and unloaded cargo(2) vans to sustain integrity of goods delivered.
  • Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
  • Collected delivery instructions from my head of department sources to verify instructions and routes.
  • Collected, arranged, and input information into database system.

Education

Associate of Arts - Business

Conestoga College Institute of Technology And Advanced Learning
Brantford
04.2024

Bachelor of Arts - Linguistics And International Relations

University of Calabar, Calabar
Cross River State, Nigeria
04.2005

Skills

  • Providing Feedback
  • Individual Support
  • Creative Solutions
  • Customer Satisfaction
  • Client Recordkeeping
  • Scheduling and Appointment Setting

Additional Information

Free Time

Mondays - 8am-2pm

Tuesdays - 8am - 6pm

Wednesdays - 11am - 6pm

Thursdays - 8am - 12noon

Fridays - 1pm - 6pm

Saturdays - 2pm -, 7pm

Timeline

IRIE IBERTRO

Mark Forbes
08.2023 - 09.2023

Media Buyer

Paschal Chuka Udogwu
01.2022 - 07.2023

Industrial Building Cleaner

Sheena Oputa
02.2012 - 07.2023

Administrative Officer

Obasi Ogan
07.2008 - 04.2012

Service Delivery Agent

Fed Ex Ground
09.2006 - 09.2009

Associate of Arts - Business

Conestoga College Institute of Technology And Advanced Learning

Bachelor of Arts - Linguistics And International Relations

University of Calabar, Calabar

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SHEENA OPUTA