Sheena Lundrigan
Toronto,ON
Summary
Compassionate Peer Support Worker with background in mental health and addiction recovery settings. Possess strong communication skills, ability to inspire trust and promote positive change. Demonstrated success in fostering supportive relationships, facilitating group sessions and advocating for client needs.
Overview
16
16
years of professional experience
Work History
Peer Support Worker
the neighbourhood group
Toronto, Ontario
05.2025 - Current
- Monitored client safety by intervening when necessary during crises situations.
- Educated clients about available resources and services in the community.
- Provided emotional, social and educational support to individuals in crisis.
- Built trusting relationships with clients through active listening and empathy techniques.
- Responded to overdoses calmly and with appropriate resources, such as Naloxone and oxygen.
- Provided harm reduction supplies to clients and the community.
- Facilitated group activities.
- Maintained accurate client records.
Customer Service Representative
Autopark Superstore
Burlington, Ontario
02.2009 - 02.2020
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Education
High School Diploma -
Bert Church High School
Airdrie, AB06-2008
Skills
- Crisis intervention
- Community resource planning
- Emotional support
- Group facilitation
- Client record management
- Conflict resolution
- Active listening
- Problem solving
- Safety awareness
- Trust building
Timeline
Peer Support Worker
the neighbourhood group
05.2025 - Current
Customer Service Representative
Autopark Superstore
02.2009 - 02.2020
High School Diploma -
Bert Church High School
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