Summary
Overview
Work History
Education
Skills
www.texturesluxuryhair.com
Timeline
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Sheena Lewis

Scarborough,ON

Summary

Dedicated Customer Service professional with a history of treating customers and employees with respect an dignity. Continuously ensuring the needs of customers are met in accordance with the Human Rights Code . Skilled in customers service, problem solving, working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Manager of Business Development and Sales

Textures Luxury Hair Co
03.2018 - Current
  • Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives..
  • Boosted marketing using social media platforms, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Responsible for treating employees wit respect and dignity, ensuring their needs are met.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained excellent customer service over 50 clients per week ,ensuring log term customer relationships

Managing Director

CleanaVirgin Hair CO
07.2015 - 07.2017
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Experienced in problem-solving strategies with clients, those with black communities. Increased repeat customer sales by 25%
  • Introduced new methods, practices, and problem-solving strategies to assist clients, those within black communities.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Associate of Applied Science - Administration Studies

Seneca College of Applied Arts And Technology
North York, ON
04.2010

Skills

  • Verbal and Written Communication
  • Brand Management
  • Over 7 years of Comprehensive knowledge in problem solving , and de-escalation strategies
  • Strong and effective interpersonal written and verbal communication over 7 years in customer service field
  • Strong administration and organizational skills , business organization and business planning skills
  • Knowledge in computers social business marketing , social media platforms , various computer applications (microsoft word, excel, database)
  • Knowledge of Criminal Code of Canada , and Constitution of Canada
  • Comprehensive knowledge of Ontario Human Rights Code
  • Business Planning
  • Sales and Marketing
  • Business Development

www.texturesluxuryhair.com

Toronto 

Timeline

Manager of Business Development and Sales

Textures Luxury Hair Co
03.2018 - Current

Managing Director

CleanaVirgin Hair CO
07.2015 - 07.2017

Associate of Applied Science - Administration Studies

Seneca College of Applied Arts And Technology

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Sheena Lewis