Sheena Kennedy
Ottawa,ON
Summary
To seek a long term position with room for growth, where I'm able to utilize my current skills and abilities, while providing new challenges.
Overview
9
9
years of professional experience
Work History
Customer Solutions Specialist
Rogers Communications
Ottawa, Ontario
02.2023 - Current
- Assisted customers with requests and answered questions, leading to improved satisfaction.
- Resolved inquiries regarding wireless plans, billing, and account changes, ensuring clarity and support.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified customer needs promptly to enhance service delivery.
- Managed activations and cancellations to ensure customer satisfaction.
HOMEMAKER - CLEANER
Kara's cleaning services
Ottawa, ON
05.2020 - 05.2021
- Managed inventory of cleaning supplies while ensuring sanitation of cleaning tools.
- Maintained punctuality to support workflow and completed cleaning tasks within requested timeframe.
- Maintained punctuality to support workflow and completed cleaning tasks within requested time frame.
RECEPTIONIST
A.K.L.O. Painting
Ottawa, ON
01.2018 - 03.2020
- Schedule and confirm appointments for clients, customers and workers.
- Managed customer complaints to ensure satisfaction and maintain positive relationships. from customers or the public.
- Processed payments and recorded receipts for services, ensuring accurate financial tracking.
- Operated office equipment including printers and phones, utilized computers for spreadsheets and word processing.
- Conducted searches for information using various online resources to support office operations.
Education
High School Diploma -
ADULT HIGH SCHOOL
Ottawa, ONSkills
- Customer relationship management
- Communication skills
- Enjoy helping others and seeing satisfied customers
- Tech - savvy, flexible and quick learner
- Time management
- Team collaboration
- Self-starter
- Order processing
- Active listening
Timeline
Customer Solutions Specialist
Rogers Communications
02.2023 - Current
HOMEMAKER - CLEANER
Kara's cleaning services
05.2020 - 05.2021
RECEPTIONIST
A.K.L.O. Painting
01.2018 - 03.2020
High School Diploma -
ADULT HIGH SCHOOL