Sheena Kanwar

Work on

• Contributed to the achievement of team targets through consistent input towards monthly goals and maintaining a positive attitude during challenging periods.
• Work on IBB's, IBP's, HPP reversals, Mailbox escalations and reports for both Conventional and HPP mortgage.
• Conducted training sessions for new team members and attended testing sessions and executive meeting regarding reports.

• Prioritized and organized workload based on risk and severity to meet deadlines.
• Achieved high levels of satisfaction from our business partners due to timely resolutions of any issues or escalations encountered during the processing phase from mailbox.
• Improved turnaround times for applications through effective prioritization and multitasking.
• Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
• As learning associate of team conducted training sessions to ensure up-to-date knowledge on updated policies and procedures, based on instructions.
• Collaborated with team members to achieve shared objectives and meet tight deadlines.
• Reduced processing errors by conducting thorough quality checks and data validation.

• Strive to meet high customer service levels by processing incoming requests from internal/external clients efficiently and in accordance with procedures and policies
• Prioritized and organized workload based on risk and severity to meet deadlines.
• Effectively utilized software tools for data entry, tracking, analysis, and reporting purposes during application processing tasks.
• Trained new incumbents or temporary staff on procedures and guidelines to transfer knowledge and maintain process consistency.
• Provided excellent customer service by promptly addressing inquiries and resolving issues related to application processing.

• Prep cafeteria for start of shift and restock throughout the day
• Handle cash and process customer orders in a friendly and courteous manner
• Other miscellaneous duties as required assigned by supervisor

• Worked as a team member performing cashier duties, product assistance & successfully interacted with customers to expedite orders
• Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service
• I assumed responsibilities for two stores and played an active role as a responsible & dedicated team member with excellent communication skills