Sheena Juffermans
New Westminster,BC
Summary
Dynamic and results-driven professional with extensive experience at Cadillac Lounge, excelling in customer service and team leadership. Proven ability to enhance guest satisfaction and drive sales through effective menu knowledge and relationship management. Skilled in cash handling and multi-tasking, consistently achieving high levels of repeat business and operational efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Waitress
Library Square
Vancouver, Canada
05.2021 - 08.2022
- Provided exceptional service to an average of 20 guests per shift in a fast-paced, high-volume restaurant that turned into cocktail lounge.
- Consistently met sales targets through upselling techniques resulting in increased sales.
- Demonstrated extensive knowledge of menu items and provided recommendations to guests resulting in increases in overall cheque averages.
- Managed large parties of up to 10 guests, ensuring accurate orders and timely service resulting in high satisfaction rates of guests.
- Maintained clean and organized dining area, completing side work efficiently and contributing to positive team environment.
Waitress/Bartender
Shillelagh's Pub
Calgary, Canada
05.2021 - 08.2022
- Assisted coworkers in rush hour periods by taking extra customer orders, bringing out dishes and clearing tables.
- Helped management and kitchen staff reduce idle time by carrying out dishes that were ready regardless of server responsibility.
- Sanitized menus, wrapped utensils, packaged skip orders and kept server stations tidy.
Waitress/Manager
Cadillac Lounge
Kelowna, Canada
01.2019 - 06.2022
- Completed successful turn-over of country club bar into exotic entertainment establishment with business partner.
- Mainly specialized in visual design of establishment, menu composition, hiring of staff and entertainment, and dealing with customer service and serving customers when required as support to staff.
- Developed strong relationships with regular guests resulting in increase of repeat business.
- Assisted with menu restructuring to promote food items with the highest margin.
- Trained and hired server and bartender staff on best practices, and provided feedback to junior staff to improve customer service.
- Managed close out procedures for servers to ensure tips were promptly distributed.
Education
Interior design -
VCAD
Vancouver, Canada01.2024
Graphic Design -
Mactech
Edmonton, Canada01.2001
Skills
- Customer service
- Cash handling
- Menu knowledge
- Multi-tasking
- Problem solving
- Teamwork
- Point of sale (POS) systems
- Attention to detail
- Customer relationship management
Certification
Serving it right
Timeline
Waitress
Library Square
05.2021 - 08.2022
Waitress/Bartender
Shillelagh's Pub
05.2021 - 08.2022
Waitress/Manager
Cadillac Lounge
01.2019 - 06.2022
Interior design -
VCAD
Graphic Design -
Mactech