Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Sheena Jordan

New Minas

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Answering Service / 911 and Fire Dispatcher

Valley Comminications
06.2024 - Current
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Answered incoming calls, greeted callers, provided information and transferring calls to appropriate parties.
  • Operated switchboard and routed incoming calls to appropriate departments.

Team Lead / Scheduler

Arden Professional Client Care
10.2018 - 10.2023
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Created and managed project plans, timelines and budgets.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Completed daily logs for management review.

Lead Server / Trainer

Paddy's Pub
10.2007 - 10.2018
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.

Education

High School Diploma -

Digby Regional High School
Digby, NS
06-2002

Skills

  • Call prioritization
  • Radio communications
  • Verbal and written communication
  • Punctuality and reliability
  • Time management
  • Excellent customer service
  • Problem resolution

Certification

  • WHIMIS
  • First Aid/CPR
  • Fire Safety
  • ASSIST

Timeline

Answering Service / 911 and Fire Dispatcher

Valley Comminications
06.2024 - Current

Team Lead / Scheduler

Arden Professional Client Care
10.2018 - 10.2023

Lead Server / Trainer

Paddy's Pub
10.2007 - 10.2018

High School Diploma -

Digby Regional High School

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Sheena Jordan