Sheena Harrichand
Ajax,ON
Summary
Innovative and results driven professional with over a decade of experience in digital transformation, project management and technology strategy. Proven track record in leading cross functional teams to enhance user experience and drive business efficiencies through technological advancements. Adept in fostering collaborative environments and managing large scale IT initiatives.
Overview
15
15
years of professional experience
Work History
Sr, Manager, Channel Enablement Digital Systems
Rogers Communications Inc.
06.2021 - Current
- Direct the technological strategy, design, execution and post implementation of frontline system for the Retail organization
- Lead a team of 9, fostering a culture of growth and collaboration, managing the capital budget and prioritizing technological enhancements to align with long term strategic goals and ROI objectives
- Successfully supported the launch of over 25 programs enhancements in 2024 YTD delivering business benefits such as reduced transaction times, decreased operational costs and enabled incremental sales opportunities
- Work with high adaptability and teamwork to prioritize competing tasks and meet tight deadlines, ensuring accurate and effective management of operations
Team Manager
Rogers Communications Inc.
05.2009 - 05.2021
- People leader managing/mentoring a team of 15 frontline employees to achieve performance objectives, career development goals and manage daily operations
- Promoted a culture of collaboration and high performance, aligning core values to deliver a seamless customer experience
- Achieved certified coaching designation focusing on mentorship, self -directed learning and measurable results
- Managed communications, adjusted targets and provided daily support under immediate deadlines and changing priorities
Education
MSW, Masters in Social Work -
University of Toronto
Toronto, ON12.2012
Skills
- Strategic Planning & Execution: Expertise in leading technology process improvement initiatives leveraging lean best practices based on data driven decisions and principles
- Project Management: Skilled in managing complex business solutions, including requirement gathering, project planning, implementation and evaluation
- Change Management: Experienced in conducting impact analysis, assessing change readiness and supporting end user readiness for digital transformation initiatives
- Leadership: Strong ability to lead and motivate diverse teams, ensuring effective teamwork and high standards of work quality
- Stakeholder Management: Excellent communication and interpersonal skills to establish and maintain positive relationships with various stakeholder groups
- Troubleshooting and problem resolution: Skilled in quickly analyzing complex problems and developing innovative strategies to address technical challenges to minimize disruptions and maintain daily operations
- Technical Proficiency: Advanced knowledge of operational tools such as Jira, Kanban, Oneview, Teams and Microsoft office Suite
Timeline
Sr, Manager, Channel Enablement Digital Systems
Rogers Communications Inc.
06.2021 - Current
Team Manager
Rogers Communications Inc.
05.2009 - 05.2021
MSW, Masters in Social Work -
University of Toronto
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