- Passionate about balancing physical health with mental and emotional wellness
- Yoga
- High-Intensity Interval Training
- Hiking
Sheena Christopher
Edmonton
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
19
years of professional experience
1
1
Certification
Work History
General Manager
ServiceMaster Restore
06.2021 - 09.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
- Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Project Director
ServiceMaster Restore
02.2017 - 06.2021
- Enhanced team productivity through regular progress tracking and performance evaluations.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Monitored project and program quality to meet audit expectations.
- Maintained compliance with regulatory requirements through diligent monitoring of documentation procedures during all phases of the projects.
- Managed cross-functional teams to ensure seamless coordination throughout all stages of the projects.
- Developed project control roadmap to guide various projects.
- Navigated challenging situations with diplomacy, resolving conflicts among team members while maintaining focus on project goals.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Analyzed project performance data to identify areas of improvement.
- Reported regularly to managers on project budget, progress, and technical problems.
- Identified opportunities for process improvement, implementing changes that led to increased efficiency within the organization.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Mentored and coached junior team members, fostering a collaborative work environment that prioritized professional growth.
- Recruited and oversaw personnel to achieve performance and quality targets.
Project Manager
ServiceMaster Restore
03.2012 - 02.2017
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Planned, designed, and scheduled phases for large projects.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Met project deadlines without sacrificing build quality or workplace safety.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Managed projects from procurement to commission.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Analyzed project performance data to identify areas of improvement.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Proved successful working within tight deadlines and a fast-paced environment.
- Streamlined project initiation processes, enabling quicker transition from planning to execution.
- Optimized project schedules, identifying critical path tasks and reallocating resources to maintain momentum.
- Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
- Maintained compliance with industry standards and regulations, conducting regular audits and updates to project practices.
- Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
- Reduced project costs, negotiating contracts with suppliers and optimizing resource allocation.
Project Manager
Onside Restoration
01.2009 - 03.2012
General Labourer - Project Coordinator/Manager
Triumph Construction
04.2005 - 01.2009
- Started as a general labour and worked my way into a Site Supervisor then Project Coordinator/Manager
Education
High School Diploma -
Sardis Secondary
Chilliwack, BC01-2001
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff training/development
- Customer relationship management
- Staff supervision
- Process improvements
- Deadline oriented
- Strategic planning
- Project management
- Performance analysis
- Quality management
- Team oversight
- Sales analysis
- Data review
- Contract negotiations
- Client account management
- Change implementation
- Proficient in Microsoft Excel, Outlook, Teams, One Drive, Encircle, Restore and Acumatica
Certification
- IICRC, WTR
- IICRC, FSRT
- LSE
Interests
Spending time with my family
Timeline
General Manager
ServiceMaster Restore
06.2021 - 09.2024
Project Director
ServiceMaster Restore
02.2017 - 06.2021
Project Manager
ServiceMaster Restore
03.2012 - 02.2017
Project Manager
Onside Restoration
01.2009 - 03.2012
General Labourer - Project Coordinator/Manager
Triumph Construction
04.2005 - 01.2009
- IICRC, WTR
- IICRC, FSRT
- LSE
High School Diploma -
Sardis Secondary
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