Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Sheena Casserley

Peterborough,ON

Summary

English Major with 2 years in customer service/sales and some administrative experience. Passionate about being apart of a positive work environment and putting the customer first.

Overview

3
3
years of professional experience

Work History

Sales Associate

Cortesis Jewellers
09.2021 - Current
  • Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.

Administrative Assistant - Summer Student

Northumberland Central Chamber Of Commerce
06.2021 - 08.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Created and maintained databases to track and record customer data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Bachelor of Arts - English

Trent University
Peterborough, ON
04.2026

High School Diploma -

St. Mary Catholic Secondary School
Cobourg, ON
06.2022

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Verbal/written communication
  • Store Opening and Closing
  • Adaptable and Flexible

Timeline

Sales Associate

Cortesis Jewellers
09.2021 - Current

Administrative Assistant - Summer Student

Northumberland Central Chamber Of Commerce
06.2021 - 08.2021

Bachelor of Arts - English

Trent University

High School Diploma -

St. Mary Catholic Secondary School

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Sheena Casserley