Hi, I’m
Sheena Burt
Okanagan Falls,BC
"It ain't about how hard you hit. It's about how hard you can get hit and keep moving forward; how much you can take and keep moving forward. That's how winning is done!”
-Rocky Balboa
Summary
Skilled at accurately transcribing audio files into written documents. Works with variety of audio sources utilizing modern transcription software to complete on-time assignments. Expertly manages time and simultaneous projects. Organized employee with working knowledge in document formatting and layout. Proficient in word processing and presentation software. Reliable with strong work ethic.
Overview
4
years of professional experience
1
Certificate
Work History
HayStackID
Document Reviewer
09.2023 - 01.2024
Job overview
- Enhanced document review accuracy by implementing thorough quality control measures.
- Streamlined review process for increased efficiency through strategic organization of documents and resources.
- Maintained high levels of data security with strict adherence to confidentiality policies and procedures.
- Used electronic systems for data entry, tracking and analysis.
Walker And Walker LLP
Legal Transcriptionist
02.2023 - 10.2023
Job overview
- Enhanced document accuracy by transcribing legal proceedings, testimonies, and depositions with strict attention to detail.
- Maintained client confidentiality by adhering to legal and ethical guidelines in handling sensitive information.
- Ensured timely delivery of transcripts by managing multiple projects simultaneously, prioritizing deadlines and multitasking effectively.
- Improved transcript quality by proofreading and editing documents for grammar, punctuation, and formatting consistency.
MIKE'S AUTO SERVICE
ADMINISTRATION CLERK
03.2020 - 11.2022
Job overview
- Performed reception duties including answering phones, greeting visitors, sorting mail and responding to inquiries
- Responded to roughly 20 customer inquiries daily
- Updated customer database on regular basis ensuring accuracy of information provided
- Demonstrated excellent organizational skills to manage multiple tasks simultaneously
- Managed incoming and outgoing correspondence via email, fax or post
- Maintained office supplies inventory by checking stock levels, anticipating requirements and placing orders when necessary
- Utilized computer software such as Microsoft Word, Excel and PowerPoint for daily operations
- Operated office equipment including computers, printers, copiers, scanners
- Performed administrative tasks such as filing, photocopying, faxing, mailing, and scheduling appointments
- Processed customer payments accurately and efficiently
BEST BUY CANADA
FIELD SCHEDULE AGENT
08.2022 - 09.2022
Job overview
- Provided excellent customer service, demonstrating strong communication and interpersonal skills
- Build positive relationships with customers through consistent follow-up communications
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally
- Leveraged knowledge of company products to offer suitable solutions to customers' needs
- Maintained accurate records of client interactions and transactions
- Managed multiple projects and tasks simultaneously, consistently delivering successful outcomes
- Collaborated with colleagues to ensure that all customer inquiries were addressed in timely fashion
ALPINE ACCESS- CHATR MOBILE
TIER 1 TECH SUPPORT
01.2021 - 10.2021
Job overview
- Communicated effectively with customers regarding status updates on service requests
- Followed established standards and procedures while troubleshooting customer issues
- Provided remote assistance to users experiencing difficulty with their devices or applications
- Utilized troubleshooting techniques to identify, analyze and resolve customer issues quickly
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Diagnosed issues through process of elimination by asking probing questions
Education
SUNDANCE COLLEGE, Calgary, AB
Professional Legal Assistant Certificate from Law Studies
05.2024
Mactech Distance Education, Nova Scotia
Computerized Business Management Diploma from Business
06.2017
Skills
- Problem-solving
- Legal knowledge
- Microsoft Office expertise
- Analytical skills
- Time management
- Multitasking
- Computer literacy
- Confidentiality awareness
- Attention to detail
- Digital File Organization
- Document Control
Accomplishments
Got promoted from Volunteer Relief Dispatcher to Volunteer Richmond Region Dispatcher in 6 months.
Maintained a 84% overall course average during my paralegal studies
Certification
- Microsoft Word Level 2 Yellow Belt
- Computerized Business Management Certificate
- Serving It Right
- WHMIS
- Certified Listeners Certificate
Languages
English
Native or Bilingual
Timeline
Document Reviewer
HayStackID
09.2023 - 01.2024
Legal Transcriptionist
Walker And Walker LLP
02.2023 - 10.2023
FIELD SCHEDULE AGENT
BEST BUY CANADA
08.2022 - 09.2022
TIER 1 TECH SUPPORT
ALPINE ACCESS- CHATR MOBILE
01.2021 - 10.2021
ADMINISTRATION CLERK
MIKE'S AUTO SERVICE
03.2020 - 11.2022
SUNDANCE COLLEGE
Professional Legal Assistant Certificate from Law Studies
Mactech Distance Education
Computerized Business Management Diploma from Business
- Microsoft Word Level 2 Yellow Belt
- Computerized Business Management Certificate
- Serving It Right
- WHMIS
- Certified Listeners Certificate
Volunteer Experience
RICHMOND DISPATCHER, June 1, 2023 until Present
VOLUNTEER CANCER DRIVERS SOCIETY
- Proficiently used computer systems for data entry, tracking, and managing of driver information.
- Responded quickly to emergency situations involving drivers or vehicles.
- Maintained accurate records of driver milage and rides dispacthed.
- Employed sound judgment when making decisions related to dispatch operations.
- Implemented strategies to optimize productivity within the dispatch team.
- Communicated clearly and concisely to reduce errors and provide complete dispatch data.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request
Volunteer Experience
RICHMOND DISPATCHER, VOLUNTEER CANCER DRIVERS SOCIETY, Remote, BC, 06/01/23, Present, Proficiently used computer systems for data entry, tracking, and managing of driver information., Responded quickly to emergency situations involving drivers or vehicles., Maintained accurate records of dispatches, pickups, and deliveries., Employed sound judgment when making decisions related to dispatch operations., Implemented strategies to optimize productivity within the dispatch team., Communicated clearly and concisely to reduce errors and provide complete dispatch data.
References
References available upon request
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