Bruce MacAurthur
Inverness,NS
Summary
Dynamic financial professional aiming to leverage administration management experience and contribute value in a new position . Highly skilled in developing business strategies and streamlining processes to maximize success. Meticulous and driven with great financial expertise and passion for customer service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
RBC
09.2018 - Current
- Monitor daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Respond to customer concerns, working with manager to significantly raise customer satisfaction rating
Banking Advisor
RBC
08.2018 - 09.2021
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Contacted prospective clients to generate new loans, deposits, and business to achieve company production goals.
- Provided guidance on investment options, helping clients make informed decisions to achieve their financial goals.
- Conducted comprehensive financial reviews to identify clients'' needs and recommend appropriate solutions.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
Client Advisor
RBC
08.2016 - 09.2018
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Assisted customers with product selection based on individual needs and preferences.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
ESL Teacher
Oceans English School
08.2003 - 06.2016
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed a welcoming classroom environment that encouraged cultural exchange between students from diverse backgrounds, fostering mutual understanding and respect among classmates.
- Modified curriculum plans with colleagues to meet changing student needs.
- Evaluated student progress using standardized tests, quizzes, and oral assessments to modify teaching strategies as needed.
Education
Bachelors Business Administration -
St. F.X. University
Antigonish, NS05.1996
Skills
- Operational Efficiency
- Audit preparation
- Loan application evaluation
- Account Management
- Relationship building and management
- Staff Management
- Regulatory Compliance
- Financial Services
- Financial Advising
- Investment Guidance
- Organizational ability
- Multitasking and Organization
- Creative Thinking
- Microsoft Office
- Team Leadership
- Process Improvement
Certification
- IFIC License - Canadian Certified
Timeline
Assistant Branch Manager
RBC
09.2018 - Current
Banking Advisor
RBC
08.2018 - 09.2021
Client Advisor
RBC
08.2016 - 09.2018
ESL Teacher
Oceans English School
08.2003 - 06.2016
Bachelors Business Administration -
St. F.X. University
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