SHEELITA SINGH
Summary
Dedicated and customer-focused professional with extensive experience in customer service management, issue resolution, and team leadership. Proven track record of exceeding customer satisfaction goals in fast-paced environments. Highly skilled in managing customer interactions, addressing inquiries, and ensuring positive customer experiences. Adept at working in team settings, and proficient in Microsoft Office Suite. Committed to maintaining high standards of service and contributing to the success of the organization.
Overview
10
10
years of professional experience
Work History
Fulfillment Logistic Processor
Nordstrom Canada
06.2022 - 06.2023
- Efficiently managed the end-to-end order fulfillment process, ensuring accuracy and on-time delivery to meet customer expectations
- Collaborated with cross-functional teams to resolve order discrepancies and inventory challenges, enhancing customer satisfaction
- Leveraged advanced software systems for order management and communication, improving operational efficiency.
Fulfillment Associate
Amazon Canada
05.2021 - 02.2022
- Played a key role in preparing and dispatching customer orders, ensuring accuracy and prompt delivery
- Addressed and resolved customer concerns related to orders, contributing to a high level of customer satisfaction
- Maintained an organized and efficient warehouse environment, optimizing productivity and service quality.
Customer Service Manager
Walmart Scarborough Town Centre
04.2014 - 09.2019
- Led a team of 14 associates, coaching and mentoring them to enhance customer service skills and performance
- Successfully managed and resolved escalated customer issues, ensuring a seamless and positive shopping experience
- Streamlined staffing and resource allocation during peak periods, reducing wait times and improving service efficiency
- Analyzed customer feedback to implement service improvements, resulting in increased customer satisfaction and loyalty
- Consistently exceeded sales and service goals through the implementation of targeted customer service initiatives.
Call Center Agent
Greenwich Associates
01.2013 - 03.2014
- Provided prompt and accurate assistance to customers via inbound and outbound calls, consistently exceeding performance targets
- Maintained detailed and accurate records of customer interactions, ensuring data integrity and confidentiality
- Adapted quickly to fluctuating call volumes and shifting priorities, maintaining a high level of service at all times
- Delivered valuable insights to management regarding customer trends, contributing to service enhancements.
Education
High School Diploma -
Sir John A Macdonald Collegiate Institute
Scarborough, ON06.2010
Skills
- Customer Service Excellence
- Effective Communication
- Problem Resolution & Conflict Management
- Team Leadership & Development
- Adaptability & Time Management
- Attention to Detail
- POS Transactions & Inventory Auditing
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
Timeline
Fulfillment Logistic Processor
Nordstrom Canada
06.2022 - 06.2023
Fulfillment Associate
Amazon Canada
05.2021 - 02.2022
Customer Service Manager
Walmart Scarborough Town Centre
04.2014 - 09.2019
Call Center Agent
Greenwich Associates
01.2013 - 03.2014
High School Diploma -
Sir John A Macdonald Collegiate Institute
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