Sheelana Hawelu
El Segundo
Summary
Professional with experience in customer service and safety protocols. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
20
20
years of professional experience
Work History
Flight Attendant
Hawaiian Airlines
05.2013 - Current
- Demonstrated safety and emergency procedures to passengers.
- Facilitated communication between flight deck and cabin crew to promote smooth operations.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Server
'Aulani Disney Resort & Spa
05.2012 - 04.2013
- Collaborated with kitchen team to support order preparation, manage efficient deliveries while multi tasking frontline duties.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences, seasons, and food allergies.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Cashier
Hawaiian Holy Smokes
06.2007 - 02.2013
- Maintained reports of inventory and transactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
Server
Bar35
06.2009 - 05.2012
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons
- Acquired the ability to multi-task in an upscale and fast-pace setting
Barista
Starbucks
08.2005 - 03.2009
- Restocked display cases with attractive arrangements to promote specialty items
- Constantly expanded personal knowledge of coffee styles and varieties
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
Education
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
Skills
- Crew Coordination
- Company Policy Adherence
- Decision-making
- Emergency Response
- Safety and Compliance
- Relationship Management
- Aviation Regulations
- Interpersonal Communications
- Airline Operations
- Procedure and Protocol Knowledge and Training
References
Patricia Mckenzie, NP Cell: (808) 285-0713 Office: (808) 697-3480
Director of Women's Health at Waianae Coast Comprehensive Health
Kareem Kassem, Quality Assurance Cell: (949) 554-3984 Office: (866) 435-0709 x 212
SClaboraties Quality Assurance Specialist
Timeline
Flight Attendant
Hawaiian Airlines
05.2013 - Current
Server
'Aulani Disney Resort & Spa
05.2012 - 04.2013
Server
Bar35
06.2009 - 05.2012
Customer Service Cashier
Hawaiian Holy Smokes
06.2007 - 02.2013
Barista
Starbucks
08.2005 - 03.2009
Associate of Arts - Liberal Arts And General Studies
Leeward Community College
Similar Profiles
Pablo Enrique Medellin SuarezPablo Enrique Medellin Suarez
Line Maintenance Mechanic at Hawaiian Airlines/Alaska AirlinesLine Maintenance Mechanic at Hawaiian Airlines/Alaska Airlines
Mailana MattosMailana Mattos
Ramp Agent at Hawaiian AirlinesRamp Agent at Hawaiian Airlines
Sharon-Lee SaikiSharon-Lee Saiki
Reservation Specialist at Hawaiian AirlinesReservation Specialist at Hawaiian Airlines