Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Accomplishments
References
Software
Interests
Quote
Timeline
BusinessAnalyst
Sheeksha D. Joyseeree

Sheeksha D. Joyseeree

Toronto,ON

Summary

Results-driven analytical professional with a strong background in technical knowledge and critical thinking. Excels in data-driven environments by approaching challenges with a positive mindset and unwavering determination. Adapts quickly to new tasks, thriving both in supervised and unsupervised settings.

Overview

8
8
years of professional experience
1
1
Certification
4
4
years of post-secondary education

Work History

Bilingual Screening Specialist

Profile Group of Companies
Toronto, ON
04.2024 - Current
  • Delivered exceptional customer service by addressing inquiries that varied in complexity and diversity via phone, email, and written correspondence.
  • Managed wide array of background screening services for clients which included national, provincial, and international criminal checks together with employment and credential verifications plus credit assessments along with OSINT (open-source intelligence) checks.
  • Developed automated employee timesheet maker, streamlining process by eliminating manual steps and enhancing efficiency and accuracy
  • Crafted detailed documentation to empower teams, enabling self-sufficiency and smooth integration of new hires, resulting in improved workflow efficiency and enhanced knowledge transfer.

Full Stack Web Developer

LEFINTECH LTD
Mauritius
01.2023 - 01.2024
  • Developed web applications using HTML, CSS and JavaScript.
  • Optimized existing code base for better performance and scalability.
  • Developed and maintained server-side applications using Node.js, enhancing application functionality and performance.
  • Managed both back-end and front-end aspects of development process.
  • Created unit tests for full stack web application components.
  • Integrated third-party APIs into the web applications for additional features and functionality.
  • Researched and implemented new technologies to improve development processes.
  • Utilized Git for version control, facilitating team collaboration and code management.
  • Provided technical support and guidance to users and stakeholders, enhancing their understanding and use of the application.

Customer Contact Solution (CCS) Specialist

Orange Business Services Mauritius Ltd
Mauritius
10.2016 - 07.2019
  • Offered comprehensive technical support in diagnosing, investigating, recreating, and addressing users' diverse range of technical concerns related to business-oriented software solutions, internet access, network configuration, computer hardware functionality as well as telephony operations.
  • Utilized in-depth analysis of large-scale statistical data and logs to pinpoint problems and detect unusual patterns, contributing to the resolution of user tickets.
  • Assisted with onboarding and mentoring of team members as required.
  • Led departmental projects and activities while serving as the Chief Security Officer (CSG).

Education

Post-Graduate Diploma - Information Technology

University of Technology Mauritius
Mauritius
09-2016

Bachelor of Science - Physics And Astrophysics

University of Mauritius
Mauritius
09-2015

Master of Philosophy - Artificial Intelligence (AI) And Data Science

University of Mauritius
Mauritius
08.2019 - 05.2023

Skills

  • Customer Relations
  • Problem-solving aptitude
  • Excellent Communication
  • Teamwork and Collaboration
  • Data Analysis
  • Analytical Thinking
  • Attention to Detail
  • Continuous Improvement

Certification

• Networking Basics – CISCO Networking Academy

• Artificial Intelligence Certification – University of Mauritius

• 5G Certification – Huawei Certificate ICT Associate (HCIA)

• ITIL Foundation Certification – Axelos

Languages

English
Native/ Bilingual
French
Native/ Bilingual

Accomplishments

  • Development in Africa using Radio Astronomy (DARA) scholar promoting women in STEM fields

References

References available upon request.

Software

Python Programming Language

Django Framework

HTML 4, 5

CSS 3

Bootstrap 4, 5

JavaScript

MySQL & MSSQL

GitHub, GitLab

Power BI

Tableau

MS Office

Grafana

Deep Neural Network

TensorFlow

NLP

QGIS

Visual Studio Code

Jupyter Notebook

Object detection

Computer vision

Data annotation

Google cloud computing

Interests

Sports

Photography

Music

Writing or Blogging

Learning Languages

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Bilingual Screening Specialist

Profile Group of Companies
04.2024 - Current

Full Stack Web Developer

LEFINTECH LTD
01.2023 - 01.2024

Master of Philosophy - Artificial Intelligence (AI) And Data Science

University of Mauritius
08.2019 - 05.2023

Customer Contact Solution (CCS) Specialist

Orange Business Services Mauritius Ltd
10.2016 - 07.2019

Post-Graduate Diploma - Information Technology

University of Technology Mauritius

Bachelor of Science - Physics And Astrophysics

University of Mauritius

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Sheeksha D. Joyseeree