Sheeba Thayanithi
St. Catharines,Canada
Summary
An experienced Personal Lines TSR with a strong skill at handling high-pressure situations and showcasing exceptional knowledge of insurance company portals. I have exceptional organization skills to process applications and complete endorsements. I was recognized for achieving the highest targets within our group of TSRs on multiple occasions.
Overview
4
4
years of professional experience
Work History
Platinum Lifestyle Consultant
American Express Platinum
12.2022 - Current
- Provide exceptional service to high-value card members, delivering personalized assistance and exceeding monthly targets
- Maintain an average Quality Assurance score of 96.7% and rank within the top 30% of employees for exceeding monthly targets.
- Have strong ability to communicate and write in a polished and professional manner.
- Efficiently navigates multiple systems simultaneously to provide white glove service to High value clients.
Insurance Technical Service Representative
KTX- Insurance Broker
Welland, ON
09.2020 - 12.2021
- Processed new auto and home policies and renewals with various portals.
- Strong attention to detail, accuracy and organization.
- Knowledge of EPIC and has the ability to learn new softwares efficiently.
- Contacted underwriter and submitted appropriate forms
- Ordered MVRs, Autoplus and Hits.
- Completed duties according to corporate policies and procedures.
- Acknowledged within Company over many occasions for exceeding targets within a timely manner.
Education
Business Communications -
Brock University
06.2015
Skills
- Typing speed of 57 WPM proficient in MS softwares
- Effective Time Management
- Excellent written and verbal communication
- Problem Solving and critical thinking
- Ability to work in a fast paced and electronic file environment
- Deadline Oriented Mindset
Languages
English
Tamil
Timeline
Platinum Lifestyle Consultant
American Express Platinum
12.2022 - Current
Insurance Technical Service Representative
KTX- Insurance Broker
09.2020 - 12.2021
Business Communications -
Brock University