Shedon Marie Johnson
Mississauga,Canada
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Committed to improving customer satisfaction and driving positive outcomes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Merchandiser
Gap Inc.
Brampton, Canada
07.2022 - 04.2023
- Stocking and lifting up to 50 lbs
- Training in forklift
- Shipping and receive
- Labeling merchandise
- Using POS system
Customer Service Representative
Atripco Delivery Service
Etobicoke, Canada
11.2016 - 07.2021
- Answering inbound calls in a fast pace environment
- Data entry
- Assisting customers with making payments
- Setting up and upgrading customers plans
Housekeeping
Super 8 Motels
Brampton, Canada
03.2013 - 09.2015
- Cleaning all rooms in a timely manner
- Making sure all rooms we're properly clean to hotel standards
- Cleaning hotel hallways to standards
- Make sure towels and sheets are properly clean
Customer Service Representative
Minacs Call Center
Mississauga, Canada
12.2010 - 02.2012
- Inbound calls from customers
- Answering the telephone and direct customers as required
- Assisting customer with bill payments
- Promoted available products and services to customers during service, account management and order calls.
Cashier and Cook
McDonald's
Mississauga, Canada
06.2008 - 02.2009
- Operate the cash registers
- Obtained good customer service
- Clean up
- Restock
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
College diploma - Business administration assistant
Canadian college of business, science and technology
Brampton, ON09.2013
High school diploma -
St. Augustine S.S
Brampton, ON06.2009
Skills
- Merchandising
- Administration
- Call Center
- Wearhouse
- Cashiering
- Microsoft Office
- Customer Service
- Pos System
- Telephone Skills
- Data entry
Certification
- CPR Certification, 05/22, 05/27
- Forklift Operator, 08/21, 08/26
- Safe Food Handling, 05/19, 05/24
- Drivers License G, 08/15, 05/22
- Smart Serve, 03/15, 03/15
Additional Information
I am a very fast learner. I take direction very well.
Languages
English, Advanced
Timeline
Merchandiser
Gap Inc.
07.2022 - 04.2023
Customer Service Representative
Atripco Delivery Service
11.2016 - 07.2021
Housekeeping
Super 8 Motels
03.2013 - 09.2015
Customer Service Representative
Minacs Call Center
12.2010 - 02.2012
Cashier and Cook
McDonald's
06.2008 - 02.2009
College diploma - Business administration assistant
Canadian college of business, science and technology
High school diploma -
St. Augustine S.S