Shedella Smith

• • Managed tenant relations, lease administration, and property operations for [#] units.

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• Coordinated maintenance requests, vendor partnerships, and budget reports

• Led resident engagement initiatives to foster a strong community environment

• Provided customer service and conflict resolution to ensure tenant satisfaction

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
• Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
• Attended staff meetings and took extensive notes to share with property manager.

• Facilitated group therapy sessions for patients in addiction recovery setting

• Provided crisis intervention and emotional support for individuals in distress

• Managed daily operations for night shifts, ensuring compliance with policies and safety protocols

• Coordinated with clinical staff and therapists to support patient care plans

• Maintained and distributed information for functions and events.
• Assisted event manager in achieving revenue goals set for events and catering.
• Created, maintained and distributed event orders.
• Worked under pressure and met deadlines while maintaining composure in difficult situations.
• Drove excellent guest service for events and conducted evaluations after completion.
• Implemented innovative event concepts that increased attendee engagement and generated positive feedback.
• Managed event logistics, ensuring seamless execution and positive experiences for all attendees.
• Developed strong client relationships, leading to repeat business and referrals from satisfied customers.
• Collaborated effectively with cross-functional teams to ensure cohesive planning and execution of all event aspects.

• Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
• Addressed client needs by implementing behavior intervention plans.
• Conducted comprehensive assessments to evaluate clients'' strengths, needs, and progress for data-driven treatment planning.
• Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
• Enhanced clients'' communication skills through targeted, evidence-based interventions and strategies.
• Implemented visual supports such as schedules, charts, and social stories to enhance comprehension of daily routines among nonverbal or minimally verbal clients.
• Monitored and documented client progress using data collection techniques.
• Conducted Functional Behavior Assessments (FBA) to identify function of challenging behaviors.
• Collaborated with multidisciplinary teams of professionals to develop cohesive care plans for individuals with ASD and other developmental disabilities.
• Assisted individuals in developing coping strategies for managing challenging emotions or behaviors more effectively.
• Developed and maintained strong relationships with clients'' families, resulting in increased trust and collaboration in the therapeutic process.
• Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
• Conducted individual psychotherapy sessions, displaying theoretical knowledge of psychopathology and clinical treatment techniques.
• Developed and implemented treatment plans to improve gross and fine motor coordination, movement, and functioning of upper extremities.
• Provided comprehensive treatment by working in close collaboration with multidisciplinary team of professionals.
• Developed individualized treatment plans based on ABA principles to help clients reach goals.
• Delivered social skills curriculums and programs in support of client skills development.
• Maintained neutrality when supporting patients despite difficult behavior.
• Provided one-on-one Applied Behavior Analysis (ABA) therapy for neurodivergent clients in clinical setting.
• Promoted positive behavior change through consistent implementation of reinforcement systems and structured behavior intervention plans.

• Designed, coordinated, and executed community events and programs

• Managed event logistics, vendor relations, and community outreach

• Supervised staff and volunteers, ensuring successful event execution

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
• Secured lucrative partnerships to expand market reach, negotiating favorable terms.