Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sheana Hemmings

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

11
11
years of professional experience

Work History

Massage Therapist

Playa hall Jamaica
12.2021 - 12.2023
  • Perform wide range of therapeutic massages which includes Hot stone massage, Swedish massage, Deep tissue, Body scrub, Bamboo massage
  • Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
  • Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.

Pubic Area Attendance

Grand Palladium
03.2021 - 12.2023
  • Provide great customer service
  • Maintained cleanliness of public areas, such as lobbies, restrooms, and elevators.
  • Checked and replenished amenities in guest rooms and common areas.
  • Inspected furniture for damage or wear and tear.
  • Improved overall cleanliness by efficiently executing daily cleaning tasks in public areas.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Reduced customer complaints by promptly addressing and resolving housekeeping issues in public areas.
  • Contributed to a positive work environment through effective communication and teamwork with colleagues and supervisors.

Spa Attendant

GRAND PALLADIUM
05.2013 - 03.2020
  • Maintains a clean and safe environment
  • Greeted customers, answered questions and provided information about services.
  • Provided customer service and support to guests in the spa area.
  • Assisted with booking appointments and processing payments for services.
  • Collected payments and issued locker room passes.
  • Replenished locker room linens, robes and sandals to maintain adequate supplies for guests.
  • Ensured proper sanitation procedures were followed for all areas of the facility, reducing risk of contamination or illness.
  • Anticipated and addressed guests' service needs by reviewing daily spa appointments.

Education

School of Cosmetology And Barbering
Montego Bay,Jamaica
08-2016

Hanover Educational Institute
Hanover,Jamaica
09-2005

Green Island High School
Haover,Jamaica
09-2004

Skills

  • Customer Needs Assessment
  • Massage Therapy
  • Service Optimization
  • Reflective Listening
  • Cool Under Pressure
  • Adaptable and Flexible
  • Strong Work Ethic

Languages

English
Professional Working

Timeline

Massage Therapist

Playa hall Jamaica
12.2021 - 12.2023

Pubic Area Attendance

Grand Palladium
03.2021 - 12.2023

Spa Attendant

GRAND PALLADIUM
05.2013 - 03.2020

School of Cosmetology And Barbering

Hanover Educational Institute

Green Island High School

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Sheana Hemmings