SHEALYNN MCCALLUM

St. Albert,AB

Summary

Graduated, seeking part time employment and skills to further develop talent and experience in the service industry.

years of professional experience

Certification

Boston Pizza Restaurant

09.2023 - Current

Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
Assisted preparation of food plates, overseeing quality, and appearance.
Supported servers in addressing guests' needs, maintaining seamless service flow during peak hours.
Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Bussed and reset tables to keep dining room and work areas clean.
Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Explained menu items and suggested appropriate options for food allergy concerns.

Century Hospitality

09.2023 - 08.2024

Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
Served food and beverages promptly with focused attention to customer needs.

Wild Earth Bakery

11.2021 - 10.2022

Assisted servers with delivery food, filling beverages and retrieving items.
Reset tables between guests by restocking low items and wiping down surfaces.
Helped guests at tables when in need of assistance, Resolved guest complaints to maintain customer satisfaction and service effectiveness.
Arranged bakery displays to showcase baked goods, cakes, pies to drive product sales.
Used POS system to enter order, process payments for cash and credit transactions, as well as issuing receipts.

St Francis Xavier

Edmonton

05.2024

English

Full Professional

AGLC Proserve completed January 24th 2025