SHEALYNN MCCALLUM
St. Albert,AB
Summary
Graduated, seeking part time employment and skills to further develop talent and experience in the service industry.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Expeditor/Hostess/Server
Boston Pizza Restaurant
09.2023 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Supported servers in addressing guests' needs, maintaining seamless service flow during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Caterer
Century Hospitality
09.2023 - 08.2024
- Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
- Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
- Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
- Served food and beverages promptly with focused attention to customer needs.
FOH Team Member
Wild Earth Bakery
11.2021 - 10.2022
- Assisted servers with delivery food, filling beverages and retrieving items.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Helped guests at tables when in need of assistance, Resolved guest complaints to maintain customer satisfaction and service effectiveness.
- Arranged bakery displays to showcase baked goods, cakes, pies to drive product sales.
- Used POS system to enter order, process payments for cash and credit transactions, as well as issuing receipts.
Education
High School Diploma - undefined
St Francis Xavier
Edmonton05.2024
Skills
- Communication
- Team Player
- Critical Thinking
- Attention To Detail
- Customer Service
Languages
English
Full Professional
Certification
AGLC Proserve completed January 24th 2025
AGLC Reelfact completed May 5th 2025
Timeline
Expeditor/Hostess/Server
Boston Pizza Restaurant
09.2023 - Current
Caterer
Century Hospitality
09.2023 - 08.2024
FOH Team Member
Wild Earth Bakery
11.2021 - 10.2022
High School Diploma - undefined
St Francis Xavier