Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
SHEALYNN MCCALLUM

SHEALYNN MCCALLUM

St. Albert,AB

Summary

Graduated, seeking part time employment and skills to further develop talent and experience in the service industry.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Expeditor/Hostess/Server

Boston Pizza Restaurant
09.2023 - Current
  • Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
  • Assisted preparation of food plates, overseeing quality, and appearance.
  • Supported servers in addressing guests' needs, maintaining seamless service flow during peak hours.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Caterer

Century Hospitality
09.2023 - 08.2024
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Collaborated with event planners, venues, and vendors to ensure seamless integration of catering services into overall event design.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Served food and beverages promptly with focused attention to customer needs.

FOH Team Member

Wild Earth Bakery
11.2021 - 10.2022
  • Assisted servers with delivery food, filling beverages and retrieving items.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Helped guests at tables when in need of assistance, Resolved guest complaints to maintain customer satisfaction and service effectiveness.
  • Arranged bakery displays to showcase baked goods, cakes, pies to drive product sales.
  • Used POS system to enter order, process payments for cash and credit transactions, as well as issuing receipts.

Education

High School Diploma - undefined

St Francis Xavier
Edmonton
05.2024

Skills

  • Communication
  • Team Player
  • Critical Thinking
  • Attention To Detail
  • Customer Service

Languages

English
Full Professional

Certification

AGLC Proserve completed January 24th 2025

AGLC Reelfact completed May 5th 2025

Timeline

Expeditor/Hostess/Server

Boston Pizza Restaurant
09.2023 - Current

Caterer

Century Hospitality
09.2023 - 08.2024

FOH Team Member

Wild Earth Bakery
11.2021 - 10.2022

High School Diploma - undefined

St Francis Xavier

Similar Profiles

CREATE PROFILE
SHEALYNN MCCALLUM