Shealynn Jimenez
Calgary,AB
Summary
I am a dedicated server with a strong focus on customer service, conflict resolution, and team collaboration. Committed to creating positive dining experiences, and enhancing customer satisfaction through effective communication, and establishing a positive, clean environment. I am very enthusiastic, with experience in fast-paced dining, high-stress situations, and positive customer/server relationships. Skilled in time management and employee training, contributing to team success and operational efficiency. Eager to leverage strengths to enhance customer engagement and support seamless service.
Overview
5
5
years of professional experience
Work History
Server
Original Joe's
Calgary, Alberta
04.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Provided customers with a positive dining experience, and effectively resolved complaints to enhance satisfaction.
- Built lasting customer relationships through exemplary service and thoughtful recommendations.
- Maintained cleanliness and organization of dining area throughout shifts. Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers on menu items and service protocols.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Floor Associate and Cashier
Homesense Canada
Calgary, Alberta
09.2020 - 06.2022
- Assisted customers with product selection and provided knowledgeable recommendations.
- Stocked shelves and organized merchandise for optimal presentation and accessibility.
- Maintained cleanliness and orderliness on the sales floor.
- Collaborated with team members to ensure smooth store operations during busy periods.
- Set up promotional displays to enhance customer engagement with featured products.
- Operated cash register accurately and processed transactions efficiently for customers.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Time management
- Employee training
- Positive guest interactions
- High volume dining
- Team member support
- Menu memorization and recommendation
References
References available upon request.
Timeline
Server
Original Joe's
04.2022 - Current
Floor Associate and Cashier
Homesense Canada
09.2020 - 06.2022
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