Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shea Wilkinson

Finch,ON

Summary

My goal in the workplace is to always continue to better myself as a person, and as an employee. In order to achieve that I set goals for my personal life and work life so that I have something to strive towards. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

8
8
years of professional experience
1
1
Certification

Work History

HVAC Technician

Chenier Mechanical
09.2019 - 10.2023
  • Install heating and air conditioning units; furnaces, fireplaces, stoves, Air conditioners, ductless systems, and many more units
  • Capable of lifting minimum of 50lbs frequently and always being on my feet.
  • Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
  • Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
  • Enhanced customer satisfaction by providing prompt and professional service for all HVAC-related issues.
  • Contributed to a safer work environment by adhering to industry safety standards and regulations during all tasks performed.

Sales Rep

Best Buy
07.2019 - 09.2019
  • Dealt with customers daily who would come in and ask for my knowledge on the latest tech and what I thought about it
  • Dealt with various types of warranty packages and ways to make the customer feel more comfortable about their purchase.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Cashier

Tim Hortons
05.2015 - 08.2017
  • Interacted with customers daily and made sure that all their needs are tended to.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Gas License 3 - Trades

Hi Mark
Ottawa, ON
06.2020

College diploma - Trade fundamentals

Durham College
Whitby, ON
04.2017

Grade 12 Education -

high school
Whitby, ON
06.2016

Skills

  • I work very well with others
  • Always wanting to learn more and improve myself
  • Quick learner and adapt to new roles well
  • Energetic and "go get them" type of attitude
  • Inside Sales
  • Sales
  • Product Restocking
  • Cash Register Operation
  • Product Recommendations
  • Sales Closing
  • Network Development
  • Inventory Control
  • Product Sales

Certification

Gas Technician 3, 02/2019

Languages

English
Full Professional
French
Limited Working

Timeline

HVAC Technician

Chenier Mechanical
09.2019 - 10.2023

Sales Rep

Best Buy
07.2019 - 09.2019

Cashier

Tim Hortons
05.2015 - 08.2017

Gas License 3 - Trades

Hi Mark

College diploma - Trade fundamentals

Durham College

Grade 12 Education -

high school

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Shea Wilkinson