Shea McConkey
Vancouver,BC
Summary
Cultivate a welcoming atmosphere by applying in-depth craft beer knowledge and outstanding customer service skills. Enhance operational efficiency through effective communication and teamwork, ensuring smooth transactions and high levels of customer satisfaction in a dynamic environment.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Bartender
Dageraad Brewing
05.2023 - Current
- Very effective at customer service with a strong craft beer knowledge, I bring confidence and poise, and genuinely enjoy serving the community
- Processed cash transactions accurately and processed payments accurately and efficiently
- Developed good working relationships with fellow employees through effective communication.
Accounts Receivable/Packaging Assistant
Superflux Beer Co.
12.2023 - 08.2025
- Utilized computer systems for tracking orders, generating invoices, and updating records
- Processed customer invoices and maintained accurate financial records
- Collaborated with sales teams to resolve billing discrepancies promptly
- Operated packaging machinery to ensure efficient workflow in brewery operations
Packaging Manager
33 Acres Brewing Company
08.2021 - 09.2022
- Managed packaging operations for diverse beer products at a craft brewery
- Oversaw daily workflow to ensure efficient packaging processes and quality control
- Implemented safety protocols to maintain compliance during packaging operations
- Trained staff on new packaging equipment and best practices for efficiency
- Developed standard operating procedures for packaging line operations and maintenance
Education
Bachelor of Arts - Geography – Environment & Sustainability
University of British Columbia
Vancouver, BC05-2019
Skills
- Beer expertise
- Brewery operations
- Inventory management
- Customer relationship management
- Time management
- Problem solving
- Effective communication
Volunteer Experience
- Terry Fox Foundation - Volunteer/Fundraiser (2005-2011); would raise funds every year for the Terry Fox Run, as well as volunteer at the Calgary location to assist in outreach and shipping
- CiTR 101.9FM - Student Executive President (2016-2017); led a team of 12 to deliver the best experience to our community members by maintaining and growing our radio station
- SPCA - Cat Wellness Volunteer (2024-Present); regularly volunteer at the Vancouver shelter to aid in the wellbeing of the shelter cats and assist with cleaning duties
Certification
- Serving It Right
- FoodSafe Level 1
- Forklift Certified
- Basic First Aid
- Fear Free Shelters
Timeline
Accounts Receivable/Packaging Assistant
Superflux Beer Co.
12.2023 - 08.2025
Bartender
Dageraad Brewing
05.2023 - Current
Packaging Manager
33 Acres Brewing Company
08.2021 - 09.2022
Bachelor of Arts - Geography – Environment & Sustainability
University of British Columbia