Shazma Ameen
Cambridge,ON
Summary
Dynamic and dependable professional with demonstrated success in developing and executing innovative strategies to boost morale and clientele, while maintaining operational efficiency. Skilled in managing multiple portfolios and strong industry knowledge to maximize company productions for various industries. Passion for analysis, auditing and providing quality service to clients.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
1
1
Certification
5
5
Languages
Work History
DATA MANAGEMENT SPECIALIST
NORDIA INC
WATERLOO, Ontario
08.2020 - Current
- Provided back-office support for specialized accounts at level 4 management via email and phone
- Analyze customers’ global needs and proposed mobility products and solutions accordingly
- Delivered high-quality customer service with 90% first-call resolution rate and 98% customer satisfaction rate.
- Collaborated with team members to develop and implement new processes and procedures, resulting in 15% increase in team productivity and 25% reduction in customer complaints.
- Ensured attention to detail was applied whilst working on data entry, special projects, and quarterly company audits via excel.
- Maintained courteous and professional interaction with internal and external clients, documented feedback, and call outcomes accurately, and participated in ongoing training and process improvement sessions.
Emergency Medical Assistance Associate
Allianz Global Assistance
Kitchener , ON
05.2018 - 06.2019
- Managed portfolio of over 100 claims, reducing backlog by 25%.
- Communicated effectively with clients, medical professionals, and insurance adjusters to investigate and settle claims, achieving 90% satisfaction rating.
- Utilized advanced computer literacy skills, medical professionals, and insurance adjusters to investigate and settle claims, achieving 90% satisfaction rating.
- Provided exceptional customer service, addressing inquiries and concerns proactively and achieving 95% customer retention rate.
Education
Financial Planning Graduate Certificate - Personal Finance Planning
Seneca College
Toronto, ON 01.2022 - 11.2022
Bachelor of Science - Biology
Wilfrid Laurier University
Waterloo, ON 09.2013 - 10 2018
Skills
Morningstar
undefinedCertification
ASPIRE Edge Business Skills for Financial Services
Timeline
ASPIRE Edge Business Skills for Financial Services
05-2022
Financial Planning Graduate Certificate - Personal Finance Planning
Seneca College
01.2022 - 11.2022
DATA MANAGEMENT SPECIALIST
NORDIA INC
08.2020 - Current
Emergency Medical Assistance Associate
Allianz Global Assistance
05.2018 - 06.2019
Bachelor of Science - Biology
Wilfrid Laurier University
09.2013 - 10 2018
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