Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Skills
Generic
Open To Work

Shazim Hosein

Chatham-Kent,Canada

Work Preference

Desired Job Title

Customer Service/Parts SpecialistSales and Logistics ManagerSales and Customer Service ManagerOffice Administrator and Shipping SupervisorRetail Supervisor

Work Type

Full Time

Location Preference

On-Site
Location: Chatham-Kent, Canada, CA
Open to relocation: No

Salary Range

20/hr - 80/hr

Important To Me

Work-life balanceCareer advancementStock Options / Equity / Profit SharingTeam Building / Company Retreats

Summary

Dynamic and motivated professional with a proven ability to thrive in fast-paced, high-volume environments while consistently adhering to safety standards. Recognized for reliability and adaptability, excelling in team collaboration and consistently meeting production targets. Results-driven with a keen eye for maintaining product quality and enhancing operational efficiency. Diverse experience across various roles contributes to a well-rounded skill set that supports organizational goals.

Overview

12
12
years of professional experience

Work History

Customer Service/Parts Specialist

LSI Supply ( Motion Industries)
06.2025 - 12.2025
  • Managed inventory levels, ensuring accurate stock availability for customer orders.
  • Collaborated with suppliers to source high-quality parts and components efficiently.
  • Executed order processing activities, maintaining accuracy in system entries and documentation.
  • Developed training materials to enhance team knowledge on product specifications and usage.
  • Led initiatives to streamline parts retrieval processes, improving overall workflow efficiency.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Ordered parts from various distributors to fulfill demands.
  • Assisted customers in finding appropriate parts promptly.

Sales and Logistics Manager

Peeters Mushrooms
09.2023 - 07.2024
  • Coordinated with suppliers and vendors to maintain strong partnerships and negotiate terms.
  • Oversaw logistics operations to ensure timely delivery of product shipments.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
  • Resolved shipping discrepancies by coordinating customer and courier communications.
  • Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
  • Developed strong relationships with vendors, leading to improved pricing and service levels.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.

Sales and Customer Service Manager

Budget Blinds
06.2022 - 08.2023
  • Implemented strategies to improve customer satisfaction ratings through effective problem resolution.
  • Oversaw daily operations, ensuring adherence to company policies and procedures.
  • Mentored staff in best practices for handling complex customer inquiries and disputes.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.

Office Administrator and Shipping Supervisor

BB Distribution
09.2018 - 05.2022
  • Managed office supplies inventory, ensuring timely restocking and cost-effective procurement.
  • Trained new staff on office protocols and software tools, fostering a collaborative work environment.
  • Oversaw daily office operations, establishing priorities to streamline processes and enhance productivity.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
  • Reduced shipment errors by conducting thorough inspections of outgoing packages.
  • Optimized loading procedures to maximize truck space utilization and minimize transportation costs.
  • Enhanced shipping efficiency by implementing proper packaging methods and material usage.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.

Retail Supervisor

Marks Work Warehouse
06.2015 - 07.2018
  • Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
  • Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
  • Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
  • Supervised daily operations to ensure efficient workflow and exceptional customer service.
  • Trained and mentored new staff on company policies and best practices.
  • Coordinated team schedules to maintain optimal staffing levels during peak periods.

Machine Operator/Assembler

Clover Tool & Die
10.2013 - 04.2015
  • Conducted quality checks to maintain product standards and reduce defects.
  • Monitored machine performance, troubleshooting issues to minimize downtime.
  • Assisted quality control personnel with inspections of completed products, ensuring adherence to strict quality standards before shipping them out to customers.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Maintained equipment performance by lubricating and cleaning components.
  • Completed complex assembly tasks with precision, ensuring high-quality products met customer specifications.
  • Participated in ongoing training programs related to machinery operation and safety protocols, staying up-to-date on best practices within the industry.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.

Education

Fundamentals - Computer Networking

Humber College
Toronto, ON

Skills

  • Shipping & Receiving
  • Problem-solving
  • Customer service
  • Warehouse operations
  • Inventory Management
  • Payment processing
  • Customer relationship development
  • Office Management
  • Packaging and labeling
  • Product and service sales
  • Time management
  • Teamwork
  • Organizational skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 100 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.

Languages

English
Native or Bilingual

Timeline

Customer Service/Parts Specialist

LSI Supply ( Motion Industries)
06.2025 - 12.2025

Sales and Logistics Manager

Peeters Mushrooms
09.2023 - 07.2024

Sales and Customer Service Manager

Budget Blinds
06.2022 - 08.2023

Office Administrator and Shipping Supervisor

BB Distribution
09.2018 - 05.2022

Retail Supervisor

Marks Work Warehouse
06.2015 - 07.2018

Machine Operator/Assembler

Clover Tool & Die
10.2013 - 04.2015

Fundamentals - Computer Networking

Humber College

Skills

  • Customer relationship management
  • Schedule Management
  • Relationship Management
  • Sales
  • Employee supervision

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Shazim Hosein