Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shazia Sultana

Shazia Sultana

Sydney,NS

Summary

Dynamic professional with a proven track record at The Sydney Call Centre, Inc., excelling in training and mentoring while driving team success. Skilled in customer service and staff management, I foster strong relationships and maintain accurate CRM data to enhance sales opportunities. Committed to achieving goals through effective communication and collaboration.

Overview

3
3
years of professional experience

Work History

Supervisor

The Sydney Call Centre, Inc
11.2024 - Current

•Directed team efforts to achieve objectives with optimal efficiency.

•Supervised employee performance, offering guidance and support.

Managed reciprocal relationship between staff and organization to ensure mutual success.

Technical Sales Representative

The Sydney Call Centre, Inc.
11.2022 - 11.2024
  • Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
  • Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.

Patient Safety Sitter

Osprey Angels Home Care Services
05.2022 - 11.2022
  • Contributed to a positive patient experience through compassionate care and active listening during interactions with patients and their families.
  • Demonstrated a strong commitment to teamwork through effective communication, active listening, and timely response to requests from nursing staff members or other healthcare professionals.
  • Maintained accurate documentation of patient behaviors, interventions, and responses to support ongoing treatment plans.

Education

Post-Baccalaureate Diploma - Healthcare Management

Cape Breton University
Sydney, None
05.2024

Bachelors Of Pharmacy Professionals - Pharmaceutical Sciences

North South University
Dhaka, Bangladesh
08.2021

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Sales and management
  • Presentations and Public Speaking
  • Microsoft Office ( Word, Excel, PPT )
  • Relationship building

Languages

English
Bilingual or Proficient (C2)

Timeline

Supervisor

The Sydney Call Centre, Inc
11.2024 - Current

Technical Sales Representative

The Sydney Call Centre, Inc.
11.2022 - 11.2024

Patient Safety Sitter

Osprey Angels Home Care Services
05.2022 - 11.2022

Post-Baccalaureate Diploma - Healthcare Management

Cape Breton University

Bachelors Of Pharmacy Professionals - Pharmaceutical Sciences

North South University
Shazia Sultana