Dynamic professional with a proven track record at The Sydney Call Centre, Inc., excelling in training and mentoring while driving team success. Skilled in customer service and staff management, I foster strong relationships and maintain accurate CRM data to enhance sales opportunities. Committed to achieving goals through effective communication and collaboration.
•Directed team efforts to achieve objectives with optimal efficiency.
•Supervised employee performance, offering guidance and support.
Managed reciprocal relationship between staff and organization to ensure mutual success.