Shazia Ali
Sarnia,ON
Summary
Organized and proactive administrative professional with experience in supporting managers and teams through calendar coordination, document preparation, and office operations. Strong background in handling confidential information, communicating with clients, and ensuring smooth day-to-day functions in both corporate and customer service settings. Skilled in Microsoft Office Suite and PowerPoint, with a proven ability to manage multiple priorities, support team goals, and contribute to executive-level efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seasonal Sales Associate
Canadian Tire
Sarnia, ON
12.2024 - Current
- Delivered excellent customer service, achieving a 95% satisfaction rate. Increased sales conversions by 35% through effective product education.
- Organized inventory and restocked shelves, ensuring 100% product availability, and reducing stock discrepancies by 30%.
- Enhanced product visibility and boosted sales by 15% through strategic merchandising.
- Collaborated with team to improve operations, contributing to a 10% rise in overall store performance and customer satisfaction
Virtual Customer Service Associate
Amazon
India
08.2023 - 11.2023
- Resolved high volumes of customer inquiries daily, improving resolution efficiency by 20%.
- Guided customers through order placements and payment processing with 98% accuracy.
- Implemented proactive solutions, reducing customer complaints by 25%.
Administrative Assistant
Zenith Enterprise
India
07.2021 - 11.2023
- Streamlined daily administrative tasks, improving document preparation, data entry, and file management to support efficient office operations.
- Created professional presentations and reports using Microsoft Office, contributing to smooth project planning and execution.
- Verified project documentation, ensuring 100% compliance with project specifications, and maintaining high-quality standards.
- Communicated with clients to clarify requirements, manage timelines, and ensure accurate information exchange for effective collaboration.
- Organized and maintained digital and physical records, improving efficiency in project tracking and reporting.
- Identified process gaps and recommended improvements, contributing to better planning and material selection.
Education
Post Graduate Certificate - Advanced Project Management and Strategic Leadership
Lambton College
05-2026
Master of Science - Geography
University of Calcutta
01.2020
Skills
- Administrative Support & Office Coordination
- Presentation Development & Reporting
- Basic Calendar & Email Handling
- Team Collaboration & Stakeholder Support
- Customer Interaction & Frontline Support
- Document Verification & Records Management
Certification
- Six Months Certificate Course in Communicative French
- Six Months Diploma in Financial Accounting
- Certificate in Introductory Computer Application
Extracurricular Activities
- Program Leads, Lambton College Sustainability Club
- Class Representative, International Women's Club
- Member of Lambton CKI
Awards
- Dean's Honour List, Lambton College - Fall 2024
- Dean's Honour List, Lambton College - Winter 2025
- Active Member, Circle K Club, Lambton College - 2024-2025
Timeline
Seasonal Sales Associate
Canadian Tire
12.2024 - Current
Virtual Customer Service Associate
Amazon
08.2023 - 11.2023
Administrative Assistant
Zenith Enterprise
07.2021 - 11.2023
Master of Science - Geography
University of Calcutta
Post Graduate Certificate - Advanced Project Management and Strategic Leadership
Lambton College