Shazel Esquer
Sacramento
Summary
- such as administering injections, phlebotomy, EKG testing, and assisting with minor surgical procedures.
- Administrative Efficiency: Improving patient flow through expert management of Electronic Health Records (EHR), scheduling, and insurance coding.
- Professional Certification: Obtaining the CMA (AAMA) credential, which signifies a high level of knowledge, competence, and adherence to national standards.
- Career Advancement: Moving into specialized roles in cardiology, dermatology, or pediatrics, or transitioning into management positions (e.g., Lead Medical Assistant).
- Patient Advocacy: Enhancing the patient experience by acting as the primary point of contact, reducing anxiety, and ensuring high-quality care.
- Pathway to Further Education: Utilizing foundational experience to transition into nursing or other advanced healthcare professions
Overview
17
17
years of professional experience
1
1
Certification
Work History
CMA/Patient Access Representative
Cedars Sinai
01.2025 - Current
- Perform all Patient Access activities Scheduling, Pre-Registration, Financial Clearance, Referrals, Authorizations, Financial Counseling, and Patient Arrival/Registration, as assigned, Obtain, verify and update patient demographic, financial information, insurance eligibility and benefits, to ensure patients are financial cleared for services and data accuracy in the system. Perform proper system search to secure a medical record number or assign a new one without duplication. Consistently follow CSMC Patient Identification Policy when assigning and verifying MRN. Perform proper selection of physician(s) Referring, Attending, Admitting and PCP. Recognize privileging issues (physician suspensions) and follows appropriate procedures. Determine and explain patient estimates and financial obligations and collect funds to meet individual and department cash collection goals. Ability to clearly explain registration and consent forms to the patient and obtain necessary signatures. Maintain patient confidentiality. Monitor and resolve WQs and Scorecard errors daily and without exception. Know and adhere to state, federal and regulatory requirements, and CSMC policy specific to the admissions department. Meet KPIs of at least 85%
Senior Companion
Senior Doc
09.2024 - 04.2025
- Provide senior companionship to elders in senior living communities Document monthly vitals, bill out patients insurance
Lead medical assistant/Admin lead
Northlight Counseling Associates
07.2021 - 09.2024
- Collecting patients copays, scheduling patients for in office and zoom appointments, prior authorizations, calling and sending medication refills, scheduling lunches, organizing meetings, training new hires, overseeing new employees, bookkeeping, sending and receiving medical records.
Lead Medical Assistant/ site manager
Teris Health Services
06.2020 - 07.2021
- Providing Mobile medical integrated services to patients by triaging them at the home where they are residentially stationed, Taking vitals, setting up zoom appointments, lab orders, scheduling patients, documenting on daily activities, overseeing homes, establishing good relationships with house managers and staff, organizing monthly meetings to coordinate on house updates, checking the quality of each patients care in each house, training staff with different techniques, problem solving.
Certified M.A/ back office manager
Valley Pain Consultants
01.2019 - 06.2020
- Taking patient vitals, PHQ assessments, collecting Urine drug screens, Doing Medication Prior Authorizations, Creating and sending referrals, Assisting in minor spine and pain management procedures, autoclaving medical equipment, charting in EHR, arranging weekly meetings, providing HIPAA compliance meetings for staff, taking in and addressing complaints, arranging Medical assistants and provider meetings.
Certified M.A./ Lead MA
Valle Del Sol
11.2018 - 11.2019
- Obtaining Patient’s vitals, PHQ-9’s, Assisting in pelvic exams for female patients, vision tests, hearing tests, EKG’s, administering private and State vaccinations, urinalysis, pregnancy tests, testosterone injections, documentation in EHR, arranging weekly meetings, providing HIPAA compliance meetings for staff, taking in and addressing complaints.
Certified M.A./ Back office lead
Desert Bloom Family Medicine
07.2017 - 10.2018
- Obtaining vitals, rooming patients in a triage manner, H pylori exams, Urine Drug Tests, HCG pregnancy tests, Flu tests, Rapid Swabs, Patient’s vitals, PHQ-9’s, Assisting in pelvic examinations, vision tests hearing examinations, EKG’s, administering Private and State vaccinations, obtaining urinalysis, pregnancy tests, administering medication injections.
Certified M.A
Wellspring
06.2015 - 07.2017
- Creating prospective patients, calling insurances to verify benefits, setting up appointments, administering 62-panel skin tests on patients, mixing allergen medication according to tests results, administering allergy injections, having monthly follow up appointments, voicemails, billing.
Certified M.A
Spay and Neuter Clinic
08.2013 - 05.2015
- Checking in dogs for appointment times, administering vaccinations, assisting in spaying and neutering surgeries, autoclaving sterile packs, discharging pets post spay and neutering services, collecting cash payments bookkeeping.
Cashier
El Super
01.2010 - 01.2013
- Providing friendly customer service to customers, scanning inventory, bookkeeping
Loader
UPS
01.2010
- Scanning packages, creating routing labels, loading packages into routing truck and shipping them
Teachers aide
Active learning center
01.2009 - 01.2010
- Assisting teachers with toddlers, putting them down for naps, taking them to other classrooms, assisting in homework grading papers, taking attendance
Education
GED - General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ10.2011
Skills
reliable, adaptable, and detail-oriented, with a commitment to teamwork, problem-solving, and continuous learning to provide patient-centered care in stressful environments
Certification
- CPR Certification 2021- current
- Basic Life Support 2021- current
- Mental Aid Youth Certified 2019
- NHA Certified 2013-current
LANGUAGES
Fluent in both English and Spanish
AWARDS
Honor Roll, Perfect attendance, 2nd place spelling bees
Timeline
CMA/Patient Access Representative
Cedars Sinai
01.2025 - Current
Senior Companion
Senior Doc
09.2024 - 04.2025
Lead medical assistant/Admin lead
Northlight Counseling Associates
07.2021 - 09.2024
Lead Medical Assistant/ site manager
Teris Health Services
06.2020 - 07.2021
Certified M.A/ back office manager
Valley Pain Consultants
01.2019 - 06.2020
Certified M.A./ Lead MA
Valle Del Sol
11.2018 - 11.2019
Certified M.A./ Back office lead
Desert Bloom Family Medicine
07.2017 - 10.2018
Certified M.A
Wellspring
06.2015 - 07.2017
Certified M.A
Spay and Neuter Clinic
08.2013 - 05.2015
Cashier
El Super
01.2010 - 01.2013
Loader
UPS
01.2010
Teachers aide
Active learning center
01.2009 - 01.2010
GED - General Studies
Maricopa Community Colleges, Phoenix College