Shazeda Mirza
Brant,Ontario
Summary
Effectively manage personnel and business operations to handle demanding needs while maximizing customer service standards. Trained in preparing and handling food, organizing inventory and optimizing customer relations. Diplomatic in addressing customer concerns and resolving issues. Delivers excellent customer service.
Overview
8
8
years of professional experience
Work History
Teacher
Ontario Muslim Academy
Cambridge, ON
09.2023 - 09.2024
- Developed engaging lesson plans aligning with curriculum standards and student needs.
- Implemented innovative teaching strategies to enhance student understanding and retention.
- Assessed student progress through regular evaluations, providing constructive feedback for improvement.
- Facilitated classroom discussions encouraging student participation and fostering a positive learning environment.
- Integrated technology into lessons to support diverse learning styles and increase engagement.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
- Enhanced literacy skills with targeted reading programs.
- Designed curriculum materials for special education students, facilitating inclusive learning.
Swing Manager
McDonald's Canada
Brampton, Ontario
02.2018 - 06.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings.
- Trained and managed all kitchen staff, including employee development, issuing disciplinary action and coaching.
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
- Oversaw grill, stove and oven and cleaned all equipment after every shift.
- Came prepared to each shift, set targets, and motivated crew.
Customer Service Representative
Lowe's Home Improvement
Brampton, Ontario
03.2017 - 10.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated regarding future inventory and special orders.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Educated customers on promotions to enhance sales.
- Issued receipts and processed refunds, credits, or exchanges.
Receptionist Assistant
Active Life Wellness
Brampton, Ontario
05.2017 - 07.2017
- Assisted in administrative duties for office team, including making phone calls, copies and schedules.
- Welcomed all clients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Corresponded with clients through email, telephone or postal mail.
- Completed and filed financial documentation for accounting purposes.
- Checked patient data including insurance, demographic and health history to keep information current.
Education
Bachelor Of Science - Psychology Honours
Laurentian University
Greater Sudbury, ONBachelor Of Arts - Humanities
York University
Toronto, ON04.2017
Diploma - General Arts And Science University Transfer
Humber College
Etobicoke, ON06.2014
Diploma -
Chinguacousy Secondary School
Brampton, ON06.2013
Skills
- Sales
- Cash Handling
- Health and Safety Standards
- Store Operations
- Customer Complaint Resolution
- Guest Services
- Employee Training
- Quality Management
- Product Knowledge
- Food Safety
Timeline
Teacher
Ontario Muslim Academy
09.2023 - 09.2024
Swing Manager
McDonald's Canada
02.2018 - 06.2020
Receptionist Assistant
Active Life Wellness
05.2017 - 07.2017
Customer Service Representative
Lowe's Home Improvement
03.2017 - 10.2017
Bachelor Of Science - Psychology Honours
Laurentian University
Bachelor Of Arts - Humanities
York University
Diploma - General Arts And Science University Transfer
Humber College
Diploma -
Chinguacousy Secondary School